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I am contacting you regarding my withdrawal request for an amount of 500 USDT (ERC20), which is currently pending and still being verified after an abnormally long delay.

I wish to stress that this delay is unacceptable, especially since all the necessary information has already been provided and no clear justification has been given to me so far.

I therefore ask you to please:

Please expedite the processing of my withdrawal request immediately.

Please provide me with a clear explanation for this delay.

Please provide me with a clear and definitive deadline for the completion of this transaction.

If you do not receive prompt action, I will be forced to take the necessary measures, including reporting your platform to the relevant authorities and regulatory bodies.

I am still waiting for a swift and professional resolution to this situation.

Sincerely,

Younes

Je vous contacte concernant ma demande de retrait d’un montant de 500 USDT (ERC20), actuellement en attente et toujours en cours de vérification depuis un délai anormalement long.

Je tiens à souligner que ce retard est inacceptable, d’autant plus que toutes les informations nécessaires ont déjà été fournies et qu’aucune justification claire ne m’a été donnée jusqu’à présent.

Je vous demande donc de bien vouloir :

Accélérer immédiatement le traitement de ma demande de retrait,

Me fournir une explication précise concernant ce retard,

Me communiquer un délai clair et définitif pour la finalisation de cette transaction.

À défaut d’un traitement rapide, je me verrai dans l’obligation de prendre les mesures nécessaires, y compris le signalement de votre plateforme auprès des autorités compétentes et des organismes de régulation.

Je reste dans l’attente d’une résolution rapide et professionnelle de cette situation.

Cordialement,

Younes

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Fahhassi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Fahhassi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru