Rabona Casino - Povlačenje igrača je odloženo bez navođenja razloga.

Hello,

These criminals blocked my withdrawal for no reason. I have been waiting for two weeks now for them to tell me why, but nothing has come. Live chat can't help and neither can my VIP manager. They just say they will notify me by email but they don't. I have played casino and sports and haven't used any bonuses. My account is verified. Can you contact them?

Hei,

Nämä rikolliset estivät nostoni ilman syytä. Olen odottanut nyt kaksi viikkoa heidän kertovan, että miksi, mutta mitään ei kuulu. Live chat ei voi auttaa eikä myöskään VIP managerini. Hei vain kertovat että ilmoittavat sähköpostilla mutta eivät sitä tee. Olen pelannut kasinoa ja urheilua enkä ole käyttänyt bonuksia. Käyttäjäni on varmistettu. Voitteko ottaa heihin yhteyttä?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Has the casino canceled your most recent payout request, or is it still pending in your account?
• Could you please share with me your communication with the casino regarding the blocking of your payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hey,

I have made success withdrawals before. Withdrawal is still pending now over two weeks but withdrawal section shows that withdrawals are blocked. Zero answers from the casino.

Thanks for your response.

• Did the casino process your payout?
• Did the casino allow you to place further withdrawal requests since your last post?

Please let me know.

Dear BROTHERBIG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BROTHERBIG,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas