Rabona Casino - Povlačenje igrača je više puta odlagano.

For about 11 days, I have been trying to complete my withdrawal on Rabona. Every time the withdrawal is processed, after 3 or 4 days, I receive an email informing me that the withdrawal has been canceled (but by whom???). When I contact them either by email or live chat, they respond in the same way, delaying things and claiming they have issues with providers. They suggest other withdrawal methods, which, after trying, still end up being reversed. The amount is almost trivial, making me question the reliability of the casino. The winnings came from a sports bet where I deposited my own money, not free spins or bonuses, just my own money that was multiplied and now isn't being returned.

È da circa 11 giorni che cerco di comoletare il mio prelievo su rabona, ogni volta che il prelievo viene mandato, dopo 3/4 giorni mi arriva la mail dove comunicano che il prelievo è stato annullato (ma da chi???) quando gli scrivo sia via mail sia via live chat rispondono sempre allo stesso modo, allungando tempi e dicendo che hanno problemi con i provider, e suggeriscono muovi metodi di prelievo che dopo averli apllicati comunque ritornano indietro. La somma è quasi ridicola quindi mi viene da dubitare sulla serietà del casinò. La vincita proviene da una scommessa sportiva dove io ho depositato, quindi niente free spin o bonus, solamente soldi miei, che sono stati moltiplicati e che ora non vogliono essere restituiti.

Dear c9r9m6phcn,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have cashed out any winnings from the casino in the past?
• Is any withdrawal currently pending on your casino account?
• Which payment options have you tried to use for withdrawals in the past so far?

Looking forward to hearing from you.

Best regards,

Tomas

Hi, yes my account is verified, I have made several withdrawals from the bookmaker in question, the only pending withdrawal is this one, I usually withdraw using the same method as now, i.e. credit/debit card

Ciao, si il mio account risulta verificato, ho effettuato diversi prelievi dal book in questione, l’unico prelievo in sospeso è appunto questo, solitamente prelevo appunto tramite lo stesso metodo di adesso ovvero su carta di credito/debito

Dear c9r9m6phcn,

Have you received your cashout yet?

May we consider the issue resolved?

Please let me know.

Dear c9r9m6phcn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.