Rabona Casino - Povraćaj novca igraču je odložen.

Hello,

My account wasn't closed despite my warning about gambling addiction. I then contacted Rabona and requested a refund of my stakes. Rabona confirmed this and offered to refund me. Since then, there has been no further contact, and I haven't received the payout. This has now been almost a week. Therefore, I would like you to contact Rabona and inquire why the payment hasn't been processed yet.

hallo,

mein konto wurde trotz hinweis auf spielsucht nicht geschlossen. habe daraufhin rabona kontaktiert und die einsätze zurückgefordert. rabona hat dies auch bestätigt und mir angeboten mir das zu erstatten. seitdem gab es keinen kontakt mehr und auch die auszahlung habe ich nicht erhalten. dies ist nun bereits knapp eine woche her. daher mein wunsch, dass ihr kontakt zu rabona herstellt und nachfragt, weshalb die zahlung bisher nicht veranlasst wurde

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Dear wettchamp888,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika