Rabona Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

I played at Ramona. Verified, it said all documents were accepted. I used Revolut as payment method.

Then suddenly, I get mail from Finance Ramona. My account is closed, and they confiscated all my money, even my deposit!! They are referring to term 9.4. And that I did not pass verification,

I have done nothing wrong, and when I ask them what I have done wrong, to try find a solution. They dont answer me. I have no clue why I did not pass verification. I am just shocked and so disappointed. I registered with them because I saw a good rating at Casino Guru.

I want my account reopen and I want my 7000 euros that I won fair and square.

Dear jorgenharby,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you in resolving this issue, could you please provide more information by answering the following questions:

• Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports?
• Did you encounter any issues during the verification process before your account was closed? Does the failed verification concern your identity documents or your gameplay?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports? Mostly sports yes. some of the accumulators, system with 3-4 matches, football matches

Did you encounter any issues during the verification process before your account was closed? Does the failed verification concern your identity documents or your gameplay? That I do not know, they did not answer me about what happened. They never told me something was wrong with documents etc.

Did you accumulate your winnings with or without a bonus? Without a bonus

Have you made any successful withdrawals from this casino before? Yes, one before all this, earlier. The irony is that I did not have to verify nothing at all. Where is the precedence? If verification is legally bounded/so important, why did they send me money without verifying?

Dear jorgenharby,

Thank you for the update.

As you may know, our forum Casino.Guru specializes in handling complaints related specifically to online casinos. I truly understand how frustrating this situation must be for you. However, since your documents have been fully verified and the issue appears to concern sports betting, we unfortunately do not have the necessary insight or jurisdiction to assist with this type of case.

For this reason, I will be forced to reject your complaint, as it falls outside the scope of what we’re able to handle.

Thank you very much for your understanding.

Best regards,

Veronika