Rabona Casino - Račun igrača je zatvoren sa zadržanim sredstvima.

I am writing this review because Rabona is currently holding €1,500 of my real money balance (€1,000 in canceled withdrawals and €500 in remaining balance). After a month of stalling and pretending to verify my account, they have permanently closed it without paying me my legitimate funds.

Here is the exact timeline of their abusive practices:

🚩 1. One month of stalling and canceled withdrawals I waited for over a month for two €500 withdrawal. Suddenly, the withdrawal was canceled, and my account was locked with the message: "Your account is under revision". When I contacted the live chat and email support, I was met with silence or automated copy-pasted templates telling me to "wait" without asking for any specific documents.

🚩 2. The absurd "Catch-22" KYC trap After threatening to take this public, support finally emailed me asking to complete my KYC verification by uploading my documents directly on the website. The problem? My account was still blocked by them. I literally could not log in to upload anything. To prove my good faith, I instantly replied to their email and attached my documents directly, asking them to temporarily unlock my account so I could upload these documents.

🚩 3. Permanent closure to avoid payout (Terms 9.3 & 9.4) Instead of verifying my ID or fixing their technical issue, I received an email this morning stating that my account has been "permanently closed" due to an internal administrative decision based on paragraphs 9.3 and 9.4. They used this vague excuse to shut me out completely. The most shocking part? Their email provided ZERO instructions on how to withdraw my existing €1,500 real money balance. Closing an account is a bookmaker's right, but confiscating a player's balance without justification is plain theft.

🧾 What I have done (and can prove):

Provided screenshots of my canceled withdrawals.

Provided transcripts of support giving me the runaround for a month.

Sent my ID via email when their website was locked.

Provided my bank details (IBAN) via email requesting a manual wire transfer of my funds following their closure decision.

⛔ Final Thoughts Rabona uses their T&Cs (9.3/9.4) as a weapon to confiscate funds from winning players when they don't want to pay. I have officially opened a dispute on Casino Guru and will be reporting this clear case of fund confiscation to the Curaçao eGaming regulatory authority. I will not stop until my €1,500 is manually wired to my bank account. You have been warned.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have any of your documents been reviewed by the casino's relevant department before your account was permanently closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your quick reply and for helping me with this issue. Here are the clear answers to your questions:

1. Yes, I previously made multiple successful withdrawals without any issue.
2. I exclusively played Sports Betting (pre-match and live).
3. Without any bonus. I only played with my own deposited real money.
4. Yes, absolutely. My account had already been fully verified in the past. I provided the requested documents back then, and my account was successfully validated by their department. It was only recently, when I requested my €1,000 withdrawal, that they suddenly locked my account claiming it was "under revision". They stalled for a month, then absurdly emailed me asking to upload my ID on the website while keeping my access blocked. I emailed them my ID anyway to prove my good faith, but they permanently closed the account the next morning without returning my €1,500 real money balance.

Thank you for your help. I am looking forward to the next steps.

Best regards, Pierre-Louis

Hello plgrs,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply, plgrs. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.