RainBet Casino - Igrački nalog ostaje otvoren uprkos zahtevima za samoisključenje.

I created an account on rain bet and right when I tried to deposit they mentioned something to me how I am self excluded on a sister casino who they are linked to or something like that and that was it, they didn’t say I wasn’t aloud to play or not so I’m not sure what that message was, I then go on to be able to deposit and play on there casino and I loose money right away, I request permanent self exclusion multiple times and they don’t close my account, I stated to them that I’m an addict and want my account closed and they litterally don’t respond. So I continue to play and loose more and more and asked multiple times and they never did anything. Eventually they closed it after loosing 10k probably no withdrawls ever no wins at all. So then a couple days after that I go on and create a new account verified my self with all the same id I used to verify my other account that is permanently self excluded and they allow me to play and exact same thing I litterally told them I was self excluded on there casino on another account and they didn’t do a thing, I loose another 10k after asking probably 10 times to be self excluded permanently again and remind them I already am and after loosing and not touching the casino for a couple days they finally do it and completely block me from all access to the accounts, again never withdrew any money or had any wins. I have contacted them for 8 months straight about this probably 100 emails to all of there emails and even reached out to there license holder to complain and nothing.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RainBet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Are any of your accounts in the casino currently open?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the earliest message sent to the casino to inform them of your gambling issues from each email address used to open an account in the casino with timestamps, to my email at tomas@casino.guru
• Was personal information filled out in your player's profile in each of your accounts? Were you asked to complete KYC verification in any of the accounts you opened?
• Have you asked the casino for a refund already? Have you received any response?

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings RainBet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Both my accounts are currently closed they have blocked them and blocked all contact to me completely.

I don’t have any of of the chats but I know they said I was self excluded on there sister casino and said I couldn’t play and then they allowed me to play, I’ve asked for all the chat history and they said there is none and have stopped responding.

on both accounts I had to verify myself right away and used the exact same ID for both and all same information.

I have asked multiple times since November 2025 for a refund

We apologize; however,

we can only pursue a refund of money lost on gambling if there is evidence that you informed the casino of your gambling issues and they didn't act to protect you. A message notifying you about a self-exclusion isn't conclusive proof the casino should protect you from our perspective. Registering new accounts puts you in a position where you can only lose, since once you win, the casino will have a justification to not pay you.

Due to the lack of any evidence and due to the fact that your accounts have already been closed, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.