RainBet Casino - Igrački račun se trajno zatvara, a sredstva se konfiskuju.

Dear Casino Guru Team,

I am writing this to you with absolute desperation and a heavy heart because I feel completely helpless and don't know what else to do. I am facing a terrible injustice from Rainbet, a casino I deeply trusted and played on for a long time.

A few days ago, I received a cold, automated email stating that my account has been permanently closed and all my remaining funds are confiscated due to a "multiple account creation" violation. This is an absolute nightmare and 100% false. I swear on everything that I have NEVER opened, maintained, or used any other account. I have always played by the rules.

What makes this situation so heartbreaking and unbelievable is my history with this casino. I am a fully verified player who successfully passed their strict Level 4 KYC verification. On top of that, in the past, I have safely and successfully withdrawn large amounts from Rainbet, even up to $20,000. Why would a high-tier, fully verified loyal player who has successfully processed a $20,000 withdrawal risk losing everything by opening a meaningless second account? It makes absolutely zero logical sense. I am completely innocent.

I sent detailed emails to their Compliance team begging them to manually review my account, check my device logs, and see that this is a system error. It has been 2 days (48 hours) and I have received absolutely no response. They are completely ignoring my emails while holding my money hostage. Their initial message just coldly stated that their decision is "final."

The funds locked inside are incredibly important to me, and having my money taken away over a completely false accusation is causing me severe distress and sleepless nights. It is terrifying how a casino can just press a button, falsely accuse a loyal player, and steal their balance without any human communication.

Please, Casino Guru team, I am begging for your help to intervene. I am ready to provide any proof, any document, or undergo any verification you or they require. I just want justice and my hard-earned money back.

Thank you so much for being the voice of players like me.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RainBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello napolyy,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru