RainBet Casino - Igrački račun se zatvara, a dobici se konfiskuju.

I created an account on Rainbet, where there was an ongoing sports betting offer. I placed a bet using the offer, and it resulted in a win. After that, I requested a withdrawal, but they asked me to complete KYC.

I completed the KYC, but the KYC provider rejected my verification even though all my documents were genuine. I contacted Rainbet and explained that I could resubmit my documents on one page. They don't gave me the option to resubmit, but then they blocked my account and took away my $200.I can prove my all documents are real.

Please help me resolve this issue and recover my $200.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. To better understand the situation and determine how we may be able to assist you, I would like to ask you a few questions.

• Which documents did you submit to the casino for KYC verification?
• Did you provide your true and accurate personal information in your casino profile, and does it match the information shown on your identity documents?
• Please forward me the documents you submitted to the casino for KYC verification, along with any communication between you and the casino regarding the verification of your account, at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and reply.

Best regards,

Veronika

1. I provided aadhar card for verification.

2. Yes I submitted pure genuine and accurate documents.

I send my documents to your email.

Hello

Thank you for your response and for forwarding the email.

Could you also please confirm whether the information on your Aadhaar card matches the information you provided in your casino profile, including your full name, date of birth, and address?

Yes match everything.

Any chances to get my money back??

Heloo are u working on my complain?

Thank you for reaching out, and I sincerely apologize for the delay in responding. We are currently managing over 1100 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

• Before we proceed with your case, could you please send me a link or a screenshot of the bonus offer you activated and played with?
• Was it a free bonus or a deposit bonus?
• Have you made any deposits into this casino at all?

I don't take any bonus .

Yes I deposit and play with real money.

Dear CasinoScammers

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Dear CasinoScammers,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite RainBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player has not been yet verified?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hey,

We asked the user to complete KYC because we suspected they were using multiple accounts to bypass our sportsbook limits.

Right after the KYC was completed, our KYC provider informed us that the documents submitted were forged. Based on this, and as stated in our Terms, we decided to freeze the account.

Section 20.2 states:

"Rainbet.com reserves the right to withhold and freeze accounts of users who attempt to bypass verification by using fake documents or any other form of forgery."

Best Regards,

Rainbet Team

Dear RainBet Casino

Thank you for your response. To assess the document-forgery allegation, please send me the detailed Sumsub verification report identifying the exact fields or document features found to have been edited, together with the original file that Sumsub assessed. As this material contains private verification data, please send it to me at martina.b@casino.guru.

Dear CasinoScammers,

We have discussed this case at length internally, and have reached the decision that we are unable to assist you any further with this matter, primarily due to submitting fake documents.

I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly and we base our decisions strictly on verified evidence, without influence from external pressure or assumptions.

You are certainly entitled not to agree with our conclusion and you are free to reach out to licensing authority if you believe you are justified in your stands.

I’m sorry we couldn’t assist you further in this case.