RainBet Casino - Račun igrača je zatvoren, a sredstva su odložena.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you and your son ever used the same device (computer, phone, or tablet) to access your respective casino accounts?
• Have you and your son ever played the same games or bet on the same events at the same time?
• Have you both activated any bonuses on your respective accounts?
• Which payment methods have you and your son used to deposit funds into your respective accounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear imari63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.