Rajabets Casino - Depozit igrača je odložen.

Casino: RajaBets

Username at the casino: Vjtanwar

Type of complaint: Deposit issue

Amount involved: 100000 INR

Date of the incident: 06-12-2025

1,00,000 IMPS Deposit Not Credited – Bank Statement Shows Successful Credit, but Rajabets Still Denied.

On 06-12-2025 I made an IMPS transfer of ₹1,00,000 to the exact bank details provided by RajaBets for deposits.

Amount was instantly debited from my bank account

Bank statement and Transaction receipt clearly show "Payment – Successful"

Transaction reference number: 534133088003

Beneficiary name and account number match exactly with what RajaBets provided.

I have submitted the following proofs to RajaBets support multiple times (chat + live support):

Full bank statement (PDF) showing successful debit and beneficiary details

IMPS transaction screenshot with reference number

SMS confirmation from bank

Despite clear evidence that the money has reached their bank account, RajaBets support keeps replying "payment not received" and has refused to credit ₹1,00,000 (plus the deposit bonus that was active at the time) to my gaming wallet for the last several days.

This is a deliberate withholding of a six-figure deposit for which I have 100% proof of successful transfer.

I request Casino Guru’s immediate intervention to:

Force RajaBets to credit ₹1,00,000 + applicable deposit bonus instantly

Provide compensation for the delay and harassment caused

I am ready to forward all proofs privately to the Casino Guru team if required.

Thank you for your help in resolving this fraud-like behaviour.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Vtanwar,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Dear Vtanwar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru