Rajabets Casino - Igrač ima problema sa kašnjenjem u verifikaciji i povlačenjem sredstava.

I am submitting this complaint regarding the unreasonable delay in the account verification process on my Rajabets account.

My Rajabets account currently has an available balance of approximately ₹7,27,000. To access my funds, I was instructed to complete the account verification process before withdrawals could be processed.

I promptly submitted all the requested verification documents. However, it has been 1.month, and my verification status is still showing "Waiting." Despite contacting the live support team multiple times, I have not received any meaningful assistance. I have only been advised to wait.

I have fully complied with all verification requirements and have provided every document requested by Rajabets. The continued delay is preventing me from accessing my own funds and has caused significant inconvenience.

I have attached all the relevant supporting documents and evidence, including the requested verification documents, screenshots, and other proofs related to my account and verification process. I kindly request that these be reviewed while investigating my complaint.

Complete my account verification without any further unnecessary delay.

Enable withdrawals from my account immediately after verification is completed.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify why the casino rejected the previous documents and photographs you submitted for account verification?
• Please forward me the documents you most recently sent to the casino that are still pending verification at veronika.f@casino.guru.
• Has the casino approved any of the documents you have submitted for the verification of your account so far?
• What types of games did you play to accumulate the winnings you're trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

Thank you for your response and for assisting me with this complaint. Please find the specific answers to your questions below:

Reason for previous document rejection: The casino has rejected any documents twice without any reason and I uploaded again. My verification status has simply been stuck on "Waiting" for over a month.

Submission of pending documents: I am forwarding the exact documents and screenshots currently pending with Rajabets to your email at veronika.f@casino.guru right after sending this message.

Approved documents so far: No, the casino has not approved any of the documents I have submitted so far. The entire verification package is still pending review.

Games played to accumulate winnings: I accumulated my balance of approximately ₹7,27,000 by playing Sports Betting .

Despite contacting Rajabets live support multiple times, I am repeatedly told to wait without any timeline or explanation for this extensive delay.

Thank you for investigating this matter. Please let me know if you need any additional details.

Best regards,

Thank you for the email with the documents that you sent to the casino.

To proceed with the investigation, please forward me the communication between you and the casino customer support regarding the problems with your account verification as well.

Dear bala78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru