Rajabets Casino - Igrač ne može da zatvori račun zbog preostalog stanja.

I have been requesting to close my account for three months, but the casino has refused my request because there is still a balance in my account and they require me to continue playing.

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Dear HayleyTucker,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru.

Thank you very much for your cooperation.

Best regards,

Kristina

Dear Kristina,

Thank you very much for your reply and for clarifying the difference between regular account closure and self‑exclusion.

I am writing to confirm that the reason I wish to close my account is gambling addiction. I have lost a large amount of money at other online casinos and have realised I am suffering from a gambling problem.

I opened my Rajabets Casino account at the start of 2026. After I won some money on the platform, I noticed I was developing a gambling addiction. I forced myself to stop gambling and avoided logging into my Rajabets account for a long time as a form of self‑control.

In May 2026, I remembered there were still remaining funds in my account. I contacted Rajabets support, requesting permanent self‑exclusion of my account together with a full refund of my balance, so I could stop myself from gambling further and overcome my addiction.

Unfortunately, Rajabets refused my self‑exclusion request. They told me I had to spend all the remaining balance by placing more bets before they would close my account. Forcing a person with gambling addiction to continue wagering is against responsible gambling rules.

I will forward all my previous account closure email records and chat evidence with Rajabets to your email address: kristina.s@casino.guru I formally apply for permanent self‑exclusion assistance in this case.

Please let me know if you require any further documents or information from me.

Best regards,

HayleyTucker

Dear HayleyTucker,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear HayleyTucker,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Rajabets Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Rajabets Casino representative to join this conversation and participate in resolving this complaint.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Casino Guru,

We are checking this matter. We'd like to contact you via Teams for this matter, please advise.

Regards,

Team Rajabets

Dear Rajabets Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.

As the player has now clearly disclosed a gambling problem, please immediately restrict deposits and gameplay while preserving access to withdrawal.

If you want to contact me outside of this thread or share any evidence or documents, please send me an email at igor.p@casino.guru. Then, I can send you my Teams link if needed.

Dear Rajabets Casino,

Thank you for your email and for confirming that the account has been restricted.

To assess the remaining balance, please provide:

1. The account and bonus ledger showing the original deposit, wagering and the composition of the current ₹66,598.57 balance.
2. The bonus terms applicable when the offer was accepted.
3. Confirmation that the restriction permanently prevents deposits and gameplay while allowing withdrawal of any eligible real-money balance.

Please note that the player should not be required to resume gambling to complete wagering after disclosing a gambling problem.

They have restricted my account, yet still refuse to allow me to withdraw my balance—all of which was earned through deposits, with no profits ever received from bonuses. My request is simple: just return my legitimate earnings to me.

Dear All,

It is reported that the user benefited from https://rajabets7.com/en/promotions/welcome-sports-bonus to increase the balance. The user still has ₹ 903.875,00 remaining wagering to make a withdrawal.

Our Terms and Conditions prevent the exploit of our promotions.

Regards,

Team Rajabets

Dear Rajabets Casino,

Since the account has been permanently restricted and the player cannot safely continue wagering, please confirm whether the ₹66,598.57 balance contains any real-money funds.

Any independently withdrawable real-money balance should be paid without requiring the player to resume gambling.

Regarding the promotion mentioned by rajabets, I have a few points to clarify. First, according to the terms of the promotion, all wagering requirements are valid for 30 days. However, it has now been over half a year—possibly even a year—since I participated in this promotion, and my account currently holds no bonuses, nor have I ever used any bonus funds to generate profits. Nevertheless, these wagering requirements remain attached to my account indefinitely (please note: this is permanent unless you lose all your money—you cannot win). No matter how much you deposit or how much profit you earn during this period, as soon as you make a withdrawal, you will still be subject to these wagering requirements. I find this highly unreasonable and inconsistent with the promotional rules set by the gambling site.

Secondly, if I make a profit by using the bonus, I fully agree that the casino should deduct or invalidate it. I have no objection to this. However, my current balance is composed of deposits and deposit profits, not bonuses and bonus profits. I have stated many times that although I participated in the activity, I did not obtain any profit by using the activity bonus. According to the activity rules, the activity bonus and bonus profits need to meet the betting requirements within 30 days; otherwise, they will be recovered. Clearly, my account has been more than half a year away from participating in the activity, and the eligible bonuses and profits have already been recovered. Therefore, it is inappropriate to impose restrictions on my legal deposits and profits and attach a permanent betting quota requirement to my account.

Dear All,

The user is required to verify his identity to proceed with the process. Please visit the Verification tab in your Rajabets profile

Regards,

Team Rajabets

Dear Rajabets Team,

Thank you for your message. I would like to clarify one key point before proceeding with identity verification.

Please confirm whether I am permitted to withdraw my balance from the account.

If withdrawal is not possible, there is no point for me to complete the identity‑verification process.

If withdrawals are allowed, please advise whether I can withdraw my full balance of 66598.57, or if only a partial amount may be withdrawn.

Looking forward to your clear reply.

Best regards,

Dear Rajabets Casino,

The player would like to know whether they are entitled to the full amount of their balance or only a partial amount. Could you please clarify this? Thank you.

Dear All,

The user is required to verify his identity. The user will be able to receive the last deposit refund after being verified.

Regards,

Team Rajabets

I don't know what the amount mentioned by Rajabets Casino is. Could you please tell me the exact amount?

Dear HayleyTucker,

According to the casino, you are eligible for the last deposit you made.

The casino is now requesting that you begin the verification process in order to verify your account.

Please let me know once you complete your verification process.

No, I don't accept this plan. It's not reasonable. This casino is completely a fraud. Once you win money, you can't withdraw it. I hope all the friends who have seen this complaint post don't play at this casino.

Dear HayleyTucker,

Completing verification does not mean that you accept the casino’s proposal to refund only your last deposit or that you waive your claim to the remaining balance. Verification is required before any eligible funds can be returned.

Please complete the verification process and let me know once it is finished. I will then continue assessing what portion of the balance should be paid.

I have submitted the required identification photo as requested. Please have the casino review it as soon as possible.

Dear Rajabets Casino,

The player submitted the requested information in order to proceed with the verification.

Please review it and let us know once there is any news to share.

Dear All,

The user's identity is verified. The user can receive the deposit refund then the user's account will be inactivated.

Regards,

Team Rajabets

Dear Rajabets Casino,

Please confirm the exact amount of the last-deposit refund and whether payment has been initiated. To assess the remaining ₹66,598.57, please also send me the previously requested account and bonus ledger.

The records should clearly show how the current balance was composed and why any portion is not independently withdrawable. Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

To provide full clarification regarding player account hayley8647 and address the query regarding the remaining balance:

1. Following the completion of identity verification, it was confirmed that the player registered and accessed our services from China. Under Section 4.1.3 (Restricted Use) of our Terms and Conditions, residents or users accessing the platform from China are strictly prohibited from using the service.

2. Per Section 3 under Prohibited Use, accounts operating from restricted jurisdictions are subject to account suspension, and all generated winnings are voided. Because the remaining ₹66,598.57 consists of winnings generated while in a restricted area, these funds are voided per policy and cannot be withdrawn.

The original deposit amount of ₹10,828 INR is eligible to be returned to the user.

The player may proceed with withdrawing the ₹10,828 INR deposit refund. Once this transaction is successfully processed, the account will be permanently closed.

Regards,

Team Rajabets

I'm just a Chinese citizen. I don't live in China and I haven't visited the casino from China.

At first, the casino restricted my withdrawal on the grounds that it didn't meet the betting amount requirement. Now, because it can't provide the bonus ledger and balance structure as requested by the casino guru, it has changed the reason to restrict my withdrawal. This is really ridiculous. This is a scam casino. Please take this as a warning. Don't choose this casino. It's definitely a scam.

The casino has transferred 55,770 rupees from my account, leaving 10,828 rupees. This is a scam casino. In such casinos, only losses are allowed, not wins. Casinos that allow wins will use various methods to prevent you from withdrawing.

Dear Rajabets Casino,

The player disputes registering or accessing the casino from China. Please send me the dated account-access records supporting your assertion, including the relevant IP geolocation and whether any VPN, proxy, or other circumvention was detected.

As these are private account-level records, please send them to me at igor.p@casino.guru. This evidence is necessary to assess whether voiding the ₹55,770.57 winnings was justified.

Dear All,

The users last deposit will be refunded back to the user as per the decision taken by the authorized department.

The relevant details were deliberately mentioned above.

Rajabets does not tolerate the violation of Terms and Conditions

https://rajabets7.com/en/pages/terms-and-conditions

Regards,

Team Rajabets

Dear HayleyTucker,

I recommend trying to withdraw the ₹10,828.57 offered by the casino. Withdrawing this amount does not mean that you agree with the casino’s decision regarding the remaining balance.

Unfortunately, the casino has declined to provide the evidence needed to substantiate either the bonus-related restrictions or its subsequent allegation concerning access from a restricted country. As the casino is not cooperating further, I am unable to continue the investigation, and the complaint will be closed as unresolved.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Igor