Rajabets Casino - KYC verifikacija igrača je odložena.

Rajabet casino is intentionally delaying my kyc verification from 21 July. Firstly they said me to upload id proof and selfie with id proof i uploaded. They did document verification after 7 days and rejected those documents although they were correct. This happened twice when I asked the reason they told me you also have to upload pan card thats why your documents are rejected.This is really frustrating. They are taking months of time for kyc verification after raising complaints on askgamblers for others they are not doing verification also.Now on 8 august i uploaded pan card also still document verification is not done yet. I kindly request casino guru to intervene in this matter and solve the issue

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajabets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Account is accessible to me. I am able to login also there is no problem in it.

No i didn't achieved even a single Rs with bonus

I am attaching the screenshot of communication with casino regarding verification of account.

Rajabet casino without any reason rejected my document verification last time. I kindly request casino guru to kindly ask the reason for rejection of documents last time to Rajabets. When I asked they told me that you didn't uploaded pan card thats why your other documents are also rejected.Is it a valid reason to reject other documents. I uploaded the correct aadhar card and selfie with adhar card still they rejected my document verification.Proof of documents uploaded correctly attached.

Thanks for the explanation.

Do you have a PAN card issued in your name?

Looking forward to your reply.

Yes I have pan card issued in my name. I already uploaded it for kyc verification 12 days back. But still my documents are not verified yet. I am waiting since 12 days but rajabets not verified the documents yet.

Dear winner34,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello winner34,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear All,

The user's verification is still pending, as the required bank statements for all accounts used to make deposits have not yet been provided.

To proceed with the verification, the user is required to upload 12 months of bank statements for all relevant accounts. The submitted statements must clearly cover and include all transactions related to deposits made to Rajabets.

Once the complete statements are received, our Verification Team will proceed with the review. The user can track the verification status through their profile.

For any further queries or assistance, please contact support@rajabets.com.

Regards,

Team Rajabets

I already uploaded all the required bank and credit card statements requested by them for period of 365 days on website and email support@rajabets.com and verification@rajabets.com

but one account and one credit card is not 365 days old so they are approved recently so i uploaded their statements from when they are approved or opened. kindly check e-mail and documents asap.

But rajabets rejected my id card and selfie 4 times without any reason and didn't gave me any valid reasons.I kindly request casino guru to ask valid reason to Rajabets for rejection of documents and why there is so much delay in verifying documents already its 38th day.

Dear Rajabets Casino Team,

Could you please confirm whether the player's statements above are accurate and provide clarification regarding the following points:

• Whether all requested bank and credit card statements have been received and reviewed.
• Whether the player's ID card and selfie were rejected and, if so, the specific reason for each rejection.
• Whether any submitted document is currently considered missing, invalid, insufficient, or non-compliant with your verification requirements.
• Whether any additional documents or actions are still required from the player.

As winner34 claims to have submitted the requested documents several times without receiving a clear explanation regarding the rejections, we kindly ask you to provide a detailed response so that the situation can be properly assessed.

Thank you in advance for your cooperation and clarification.

Dear All,

Two deposits of INR 40,000 + INR 40,000 made on July 21, 2026 are not reflected in the documents the user provided.

To complete the process, the user must provide the required data and documents we requested.

Regards,

Team Rajabets.

I already sent the statements of the credit cards through which I did those 2 transactions of Rs 40000 and credit card statement of same credit cards on the rajabets e-mail id support@rajabets.com and verification@rajabets.com as said by their support. As the limit for uploading documents on site is currently it's showing full. It's showing you must wait for your documents to be reviewed before uploading new documents. I am attaching proof here.

But dear Lucia rajabets didn't gave answer of your and my question reason for rejection of the my identity card and selfie that for 4 times. They don't have any valid reason for rejection of my documents that's why they want to keep on delaying the process. I am really frustrated due to this invalid rejection and delays.

It's been 45 days since I am cooperating and providing whatever they are asking but unfortunately they are not interested in doing my kyc verification to be honest. They don't want me to allow to withdraw my money. I am totally tired and exhausted by requesting them multiple times but they didn't care at all.They didn't care about our questions and queries. Dear Lucia atleast now take immediate necessary action on them and help me please....

Regards,

I am attaching all the proofs here kindly check once.

Dear winner34,

I’ve reached out to you via email. Could you please check your inbox?