Rajabets Casino - KYC verifikacija igrača je odložena.

Rajabet casino is intentionally delaying my kyc verification from 21 July. Firstly they said me to upload id proof and selfie with id proof i uploaded. They did document verification after 7 days and rejected those documents although they were correct. This happened twice when I asked the reason they told me you also have to upload pan card thats why your documents are rejected.This is really frustrating. They are taking months of time for kyc verification after raising complaints on askgamblers for others they are not doing verification also.Now on 8 august i uploaded pan card also still document verification is not done yet. I kindly request casino guru to intervene in this matter and solve the issue

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajabets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Account is accessible to me. I am able to login also there is no problem in it.

No i didn't achieved even a single Rs with bonus

I am attaching the screenshot of communication with casino regarding verification of account.

Rajabet casino without any reason rejected my document verification last time. I kindly request casino guru to kindly ask the reason for rejection of documents last time to Rajabets. When I asked they told me that you didn't uploaded pan card thats why your other documents are also rejected.Is it a valid reason to reject other documents. I uploaded the correct aadhar card and selfie with adhar card still they rejected my document verification.Proof of documents uploaded correctly attached.

Thanks for the explanation.

Do you have a PAN card issued in your name?

Looking forward to your reply.

Yes I have pan card issued in my name. I already uploaded it for kyc verification 12 days back. But still my documents are not verified yet. I am waiting since 12 days but rajabets not verified the documents yet.

Dear winner34,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello winner34,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear All,

The user's verification is still pending, as the required bank statements for all accounts used to make deposits have not yet been provided.

To proceed with the verification, the user is required to upload 12 months of bank statements for all relevant accounts. The submitted statements must clearly cover and include all transactions related to deposits made to Rajabets.

Once the complete statements are received, our Verification Team will proceed with the review. The user can track the verification status through their profile.

For any further queries or assistance, please contact support@rajabets.com.

Regards,

Team Rajabets

I already uploaded all the required bank and credit card statements requested by them for period of 365 days on website and email support@rajabets.com and verification@rajabets.com

but one account and one credit card is not 365 days old so they are approved recently so i uploaded their statements from when they are approved or opened. kindly check e-mail and documents asap.

But rajabets rejected my id card and selfie 4 times without any reason and didn't gave me any valid reasons.I kindly request casino guru to ask valid reason to Rajabets for rejection of documents and why there is so much delay in verifying documents already its 38th day.

Dear Rajabets Casino Team,

Could you please confirm whether the player's statements above are accurate and provide clarification regarding the following points:

• Whether all requested bank and credit card statements have been received and reviewed.
• Whether the player's ID card and selfie were rejected and, if so, the specific reason for each rejection.
• Whether any submitted document is currently considered missing, invalid, insufficient, or non-compliant with your verification requirements.
• Whether any additional documents or actions are still required from the player.

As winner34 claims to have submitted the requested documents several times without receiving a clear explanation regarding the rejections, we kindly ask you to provide a detailed response so that the situation can be properly assessed.

Thank you in advance for your cooperation and clarification.

Dear All,

Two deposits of INR 40,000 + INR 40,000 made on July 21, 2026 are not reflected in the documents the user provided.

To complete the process, the user must provide the required data and documents we requested.

Regards,

Team Rajabets.

I already sent the statements of the credit cards through which I did those 2 transactions of Rs 40000 and credit card statement of same credit cards on the rajabets e-mail id support@rajabets.com and verification@rajabets.com as said by their support. As the limit for uploading documents on site is currently it's showing full. It's showing you must wait for your documents to be reviewed before uploading new documents. I am attaching proof here.

But dear Lucia rajabets didn't gave answer of your and my question reason for rejection of the my identity card and selfie that for 4 times. They don't have any valid reason for rejection of my documents that's why they want to keep on delaying the process. I am really frustrated due to this invalid rejection and delays.

It's been 45 days since I am cooperating and providing whatever they are asking but unfortunately they are not interested in doing my kyc verification to be honest. They don't want me to allow to withdraw my money. I am totally tired and exhausted by requesting them multiple times but they didn't care at all.They didn't care about our questions and queries. Dear Lucia atleast now take immediate necessary action on them and help me please....

Regards,

I am attaching all the proofs here kindly check once.

Dear winner34,

I’ve reached out to you via email. Could you please check your inbox?

Dear Lucia I already sent you the required documents on email kindly check fast

Dear Lucia

Rajabets again intentionally rejected my documents without any valid reason 5 th time since 47 days same thing is happening. They are not giving valid reason for rejection and keeps on delaying and rejecting my documents. I am totally helpless now I don't know what extra should I do now. They simply want to loot my money.

All my uploaded documents are correct only. I have attached full proofs here.

Dear Casinoguru kindly explain me

Did you still think that they are not doing fraud and scam with me?

what extra proofs you want me to give to prove that they are totally doing fraud and scam with me please tell me. Wheather are you going to take any action from your side or not? Will you going to help me or not? And if yes how?

They didn't deserve this safety index score of 7 at all I don't understand why you guys give them above average score they didn't deserve it all. Is this is their safety index you are talking about. Kindly take action

Against them based on the proofs I attached if you want extra proofs I will provide you. if they didn't want to do do my kyc verification Please do their safety index near 0. I have all the proofs to support just tell me what you want i will provide you everything. Please don't forgive them at all. Atleast do this for me. I don't think they will do my verification

they don't care at all about anyone.

Every user on the casino guru here kindly give attention

Rajabets casino is total SCAM and FRAUD

SCAM SCAM and SCAM site

FRAUD FRAUD and FRAUD site

This is the worst casino and betting app I have ever encountered

I used too many Casino and betting apps like Zetto Luckystar casino sapphirebet JB casino and 1xbet but i have never encountered such non sense on any other platform in my whole lifetime. Such a non sense and worst support service. It is not a service at all.

Never use this app and don't ever think of depositing your single RS here otherwise you will lose your money I am telling you guys and you will never get it back

My money of 2 lakhs I am not able to withdraw since 47 days they are not allowing me to withdraw my money.

In the name of kyc verification.

This all money belongs to me and i deposited it using my account. I uploaded all the proofs showing that this money belongs to me

and all correct documents 5 Times but they rejected it 5 times they simply didn't want me to withdraw money and they want to loot that money.

I uploaded all the proofs here kindly check.

After rejecting my documents 5 Times and delaying by 47 days they are telling me that document size should not be more than 4 mb what the hell is this. I asked them before also reason for my document rejection they never told me this thing. It is not mentioned anywhere on their site the document size should not be more than 4 mb.

What should I do tell me will I have only this work of uploading the new documents everytime taking a new selfie with date mentioned on paper and getting rejection everytime.

Dear Lucia if you will not going to take any action this time It will be injustice for me. I cooperated and provided all the documents and proofs with too much of efforts kindly don't ignore it. I have already given so much of time and effort.

Now it's your time to take immediate action.

I just want you say Do justice and Justice delayed is justice denied.

Thanking you,

Regards

Dear Rajabets Casino Team,

We have reviewed the bank statements for the two credit cards that winner34 submitted for verification.

Each statement shows a transaction dated 21 July 2026 for INR 40,000. The player has advised us that these documents were submitted to you as part of the verification process.

Could you please review the documents and confirm whether these transactions correspond to the deposits made by the player to your casino?

If these transactions do correspond to the relevant deposits, the bank statements appear to contain the necessary information to confirm that the player made the deposits, and we would therefore appreciate clarification as to why the documents were rejected.

If any information or documentation is missing or insufficient for verification, please let us know specifically what is required so that we can assess the matter and assist in resolving the issue.

Thank you in advance for your cooperation.

Dear All,

Due to concerns regarding potential money laundering, the user is required to provide bank statements for all accounts used to make deposits.

The statements must cover the last 12 months and include the relevant transaction history.

Regards,

Team Rajabets

Dear Lucia

Rajabets Casino again intentionally rejected my documents 5 th time without any valid reason again.

I already uploaded proofs. Again I am attaching proof.

I am telling that Rajabets casino is SCAM SCAM SCAM AND

FRAUD FRAUD FRAUD SITE.

They didn't gave any reasons for my documents rejection.

And what is this potential money laundering risk i already uploaded all requested statements they belongs to me.

All credit cards belongs to me and both accounts used for withdrawals belongs to me.

Dear Lucia I will send you those statements and bank account statements kindly check once and ask them what's wrong in it.

And now they also asked me 3 more documents

1) Screenshot of Aadhar downloaded from UIDAI

2) Mobile phone bill showing I am the owner of phone number linked to payment method or electricity and water bill also they asked

3) selfie with id card with a piece of paper by writing rajabets on it

The total of this is 9 documents and there website limit is 5 documents only at one time. Kindly ask them to verify them manually on support chat.

I am tired of uploading same documents again and again.

Everytime they are asking different documents and rejecting previous documents Even after they were correct. This is happening since last 60 days. They wasted my around 60 days. And now again they are asking all the accounts statements 12 months statements used for deposits and withdrawals. WHAT THE F***..... is this.

I used my total 4 credit cards used for deposit and 2 bank statements for withdrawals

I already uploaded 3 requested credit card statements and 2 bank accounts statements used for withdrawals. But they rejected them.

Some of them are not 12 months Old. 2 credit cards are 4 month and 10 months old.

How can I upload 12 months statements for them.

Rajabets is simply doing nonsense here.

Dear Lucia

Kindly ask them to clarify

1)To clarify all the documents that needs to be uploaded

2) To verify it fast manually

Otherwise They will waste 10 days time.

3) Reasons for previous documents rejection and and bank statements reason

Kindly take action on them.

They are simply mental harrassing me nothing else.so that i will stop fighting. But rajabets you are fools I will never do that.

Either complete my kyc verification early or I have all the proofs that your site as scam and fraud everywere I am social media influencer and YouTuber with 30 k subscribers and tomorrow i am going to upload your FRAUD an

d Scam since 60 days videos everywere. I am going to

Fully expose you.

Already uploaded last time

Dear Lucia you verified these statements i already sent you on email. But this *** rajabets rejected it and saying me to upload again why⁉️⁉️

Dear winner34, thank you for your detailed message.

I understand that the repeated document requests and rejections are frustrating, particularly given how long the verification process has been ongoing.

Please keep in mind, however, that casinos are required to conduct KYC and AML checks in accordance with their internal procedures and applicable regulatory requirements. If their verification or compliance team identifies a potential AML concern or determines that additional information is required, they may request further supporting documents. This type of request is not, by itself, something we can hold against the casino, especially as players agree to the casino's verification requirements when creating and using an account.

Regarding the bank and credit card statements, if any of the accounts or cards have existed for less than 12 months, please simply submit the available statements covering the period from the date the account or card was created up to the present date.

For now, I would recommend providing the requested documents wherever possible in accordance with the casino's instructions, as completing their outstanding verification requirements is likely the quickest way to move the process forward.

I would also kindly ask the Rajabets Casino Team to clarify the current status of the verification and confirm exactly which documents are still outstanding.

winner34 has mentioned that the verification system allows only 5 documents to be uploaded at one time, while the number of requested documents exceeds this limit. Could you please confirm whether the player will still be able to submit all required documents through the verification system? If not, please advise whether the remaining documents can be submitted via support email or another approved channel.

Additionally, if possible, please clarify the reason why the previously submitted documents were rejected, so the player can ensure that the newly submitted documents meet the required criteria and avoid further unnecessary rejections.

The goal here is to make sure the player has clear instructions and is able to provide everything required so that the verification can proceed without further confusion or delays.

Thank you both for your cooperation.

I am ready to submit all the documents they asked. I am not denying to upload new documents.

But why they are delaying this process. I am doing same thing since 21st July. So kindly inform them to not delay the process and check the documents faster.

but why they are not approving correct documents uploaded before and why they again saying to upload same documents again that's my question. I am uploading same documents 4 times since 60 days. So is this really justified?

Why they can't check it via support email or another channel if the website limit is 5 only

Before uploading documents I want to clarify some things

Firstly I am going to upload all the statements of credit cards I used for deposits in rajabets

I used total 4 credit cards for deposits

And 2 bank accounts for withdrawals

Now I am uploading 3 credit cards statements used for deposit

And 2 bank accounts statements iused for withdrawals

Remaining 1 hdfc credit card statement i requested to bank they said it will take upto 3 working days to get it on email so i am going to upload it after 2 or 3 days

Dear Lucia

I contacted My kotak Mahindra Bank and unity small finance bank they said they only allowed to download monthwise credit card statements only they didn't allow or they didn't have option to Directly download 12 months account statement at once so I am going to download monthwise credit card statement and merge these monthly statements pdf in proper month order from sep26 to sep25.

And Rajabets is saying me that merging of pdfs is not allowed why??

Kindly clarify them this information to Rajabets.

And one of my kotak cc ending with 0253 used for deposit is only 5 months old so i am uploading 5 it's month's statement.

And my North eastern small finance bank account used for withdrawals is 10 months old so I am uploading 10 months of statement as it was opened in nov 25.

And one more thing the last cc i used for deposit was hdfc bank cc i requested it's statement bank said it will take upto 3 working days so I will upload it after 2 or 3 days.

Others all statement are of 365 days I am uploading them. I am also sending this to your email also dear Lucia kindly check once and verify it.

They also asked me for aadhar screenshot from UIDAI I will upload it

And phone bill also I am going to upload

They asked me for water and electricity bill but I am currently living in hostel so I can't upload it.

And selfie with id card I will upload.

Dear rajabets

I uploaded my 3 credit cards statements used for deposit and 2 bank statements used for withdrawals on rajabets website kindly check and verify fast.

Remaining 1 credit card statement used for deposit I will get statement from bank within 3 working days I will upload it after 2 or 3 days.

And remaining documents I can upload now or after verifying this documents as limit for uploading documents is over on website tell me where should I upload them otherwise I have to upload it after verifying this documents as said by your support kindly clarify it.

Dear Rajabets Casino,

Could you please respond to the player’s inquiry and guide them on how to successfully submit the required documents to complete the verification process?

Also, winner34 informed us that they are currently unable to provide an electricity or water bill in their own name. They also use a prepaid mobile service, and the available recharge receipt reflects their permanent address rather than their current residential address.

The player can, however, provide other official documents showing their current address, including a recent bank statement or credit card statement. If required, they may also be able to provide an updated government-issued document reflecting their current address.

Could you please escalate this case to the relevant verification/compliance team and confirm whether any alternative proof of address documents may be accepted?

We would appreciate it if you could provide a complete list of acceptable alternative documents, including any requirements regarding the document issue date, format, or information that must be visible, so the player can submit the appropriate documentation and complete the verification process.

Thank you for your assistance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.