Rajabets Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom naloga.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Subject: Re: KYC Verification – Submitted Documents

Hello Kristina,

Thank you for your response and for explaining the process.

I have already provided the following documents for the KYC verification:

Government-issued ID (front and back)

A Selfie Proof with ID card

All documents were submitted in the required formats as requested by the casino. However, it has been 9 days, and my verification status still shows as pending. Could you please check with the casino and let me know if they require any additional documents or if there’s any issue delaying the process?

I’d really appreciate your help in getting this resolved as soon as possible.

Thank you for your time and assistance.

Best regards,

Divyanshu

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

Thank you for your response. I’ve just forwarded all the relevant communication and screenshots between me and the casino to your email kristina.s@casino.guru

. Please confirm once you receive them. Everytime. i get the same response

Best regards,

Divyanshu

Dear divyanshudgarg

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Rajabets Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Rajabets Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Romi,

Thank you for taking over my case. I would like to update you that Rajabets Casino recently asked me to provide my bank statement, which I already submitted it on 13th November. I’m still waiting for an update from them.

Regards,

Divyanshu

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

My 6-month statement has been approved. Now they are also asking for the 6-month statement for the withdrawal account, which I have already uploaded.

Thank you.

Dear All,

A document has been provided by the user recently. Kindly follow the status through the user profile. Currently, the provided documents are in process.

Regards,

Team Rajabets

Thank you, Rajabets Casino, for the information provided.

Dear user,

Please let us know whenever there is any update.

Thank you.

Respectfully,

Romi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear divyanshudgarg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi