Rajabets Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

I am filing a complaint against Rajabets Casino regarding a withdrawal and verification issue that remains unresolved.

I had been using Rajabets Casino earlier without any issues, including deposits and withdrawals. After placing several bets, my account balance reached ₹236,989 (previously ₹360,005). When I requested withdrawal of my winnings, the withdrawal was cancelled, and I was asked to complete account verification.

From the beginning, I have fully cooperated and submitted all requested documents, including:

Government-issued ID (Aadhaar card – front and back)

Multiple selfies holding the ID with a handwritten date

Bank statement covering the last 6 months

A notary-certified affidavit declaring my personal details and address

Despite submitting every required document, the verification process has been unreasonably delayed. My documents were rejected multiple times without clear or consistent explanations, and new requirements were introduced repeatedly.

Even after submitting the final requested affidavit, I have not received any confirmation or resolution, and my withdrawal remains pending. My funds are still inaccessible.

I believe I have complied with all verification requirements in good faith. I kindly request Casino Guru to intervene and assist in resolving this issue, as my legitimate winnings are still being withheld without proper justification.

Thank you for your support.

Name: Karthik

Rajabets Account ID: Karthik8450

Important notice:

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which of your documents are still pending verification at this casino?
• When was the last time you submitted any identity documents to this casino for verification?
• What types of games did you play to accumulate your most recent winnings?
• Has your account been successfully verified in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sir/Madam,

I would like to bring to your attention that my account verification is still pending, even after multiple submissions and follow-ups.

Timeline of Events:

07-11-2025 – Initiated account verification by uploading selfie and ID cards.

12-11-2025 – Re-uploaded selfie and ID cards as required.

06-02-2026 – Submitted affidavit with personal details.

Present – All documents are still showing as "waiting" status.

Despite contacting customer care multiple times, I am consistently informed that the request is "in queue," but no resolution has been provided so far.

I primarily use the platform for sports betting, especially in the cricket section. Earlier, I was able to withdraw smaller amounts without any issues.

However, when I attempted to withdraw a larger amount, this verification delay started.

I kindly request you to prioritize and resolve my account verification at the earliest.

Regards

Karhik8450(rajabet Id)

Thank you for your response. Please forward me the documents you sent to the casino for verification, along with all the communication between you and the casino customer support regarding the delay in the verification of your account at veronika.f@casino.guru.

Mail sent to veronika.f@casino.guru please check

Dear Karthik8450

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Karthik8450,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Dear All,

It is reported that the user has violated Rajabets Terms and Conditions by creating multiple accounts to misuse our Welcome Bonus. 

The users multi account(s) now terminated. The initial deposit funds are available in the users account as a refund. Once the refund withdrawal transaction is made by the user the account will be terminated.

https://rajabets3.com/en/pages/terms-and-conditions

5.4

9.9.3. 

Regards,

Team Rajabets

Dear Rajabets Team,

Thank you for your response. In order to proceed with the evaluation of this case, we kindly ask you to provide clear and verifiable evidence supporting your claims regarding alleged multiple accounts and misuse of the Welcome Bonus.

Specifically, please provide:

• Documentation or logs indicating the creation or use of multiple accounts
• Any internal records showing the connection between these accounts
• Evidence demonstrating how the Welcome Bonus was misused

This information is essential for us to assess the situation fairly for both sides. You can email it to jean.s@casino.guru.

Thank you for your cooperation.

Hello Dear Lala,

The user is already aware and well informed about his registered accounts, karthik8450 and karthik580715 and mvelu and other affiliated accounts.

Regards,

Team Rajabets

Hello Karthik8450,

The casino has stated that your account was restricted due to alleged multiple-account activity connected to welcome bonus misuse, mentioning several profiles they believe are linked to you.

Could you please confirm whether you recognize or have ever operated any of the accounts referenced by the casino? Your clarification will help us evaluate the situation.

Dear Karthik8450,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Everyone,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint. The player can reopen this complaint at any time.

Best Regards,

Lala