Rajabets Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

I played casino games on Rajabets and won a significant amount of money. However, I have been facing continuous problems with my withdrawal requests since 29 April.

Whenever I submitted a withdrawal request, it remained pending for several days. When I contacted live chat support, they repeatedly told me that the payment would be received soon. They also claimed that the funds had already been deducted from their side, but due to bank server issues there was a delay in processing.

Three days ago, they informed me that my account needed verification before my withdrawal could be processed. They requested several documents, and I submitted all the required documents immediately. However, my verification has still been pending for the last 3 days without any update.

Overall, I have been struggling to receive my withdrawal since 29 April, and I am very concerned about the delay and lack of proper resolution from the casino side.

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Dear abul608,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you provided all the required verification documents as soon as possible and in the correct format?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra, thank you for your reply.

1) I have successfully received withdrawals many times in the past.

2) Yes, I uploaded all the documents they requested. I submitted the front and back photos of my Aadhaar card, along with a selfie where I was holding my ID and a piece of paper with "RAJABETS" and the current date written on it. I submitted the selfie exactly as requested.

3) I accumulated my winnings without using any bonus.

Thank you for your reply and for providing the previous details, abul608.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you provide any additional communication you had with the casino regarding the status of your verification apart from your initial submission? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Hii Petra,

I hope you are doing well.

All replies to your questions are following.

1) Last Withdrawal requested on 1st may 2026 and received in my bank account on 4th may 2026

2) I choose Bank transfer (IMPS). It was same one I used previously.

3) My all pending withdrawals were cancelled after my last withdrawal and I was informed that I have to complete account verification. I sent requested documents but my verification is still pending. I have attached my transaction history of withdrawal.

4) They give always same prepared template replies without considering the issue. Contact their live chat support is meaningless.

Dear Petra,

I am surprised that in your recent post, you did not ask even once about my account verification status, even though I clearly mentioned it in my complaint.

Rajabets requested certain documents for account verification, and I submitted all of them on 08 May 2026. Since then, my account verification has still been pending without any update.

Note:- Transaction history of Withdrawals have been sent to your Email address.

Dear Petra

I played casino game(European roulette) and slot games.

Fortunately I have gained my winnings.

Now the total amount is 1290755 INR

Dear abul608

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear abul608,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rajabets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear All,

The verification of the documents I uploaded has now been completed, and their status is showing as "Approved."

However, my withdrawals are still blocked.

Rajabets had requested documents selfie and identity card(Front and back), and after 20 days those documents have finally been verified.

I also contacted Rajabets live chat support, and they asked me to upload 6 months’ bank statements for the bank accounts I used on Rajabets. I have now uploaded the 6 months’ statements for both of my bank accounts.

At this point, I am hoping that this issue will be resolved as soon as possible.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.