RakeBit Casino - Igračev račun je zatvoren zbog navodne prevare.

This casino is not legit. I made an account and started gambling. I won a pretty big amount and then lost some of it later. Today when I tried to login they had closed my account with 5000 usd. They sent me a long mail claiming fraud and that the decision can not be reversed. Is it not allowed to win money on this site?

To me this is not a legit casino. I have never had any problems with casinos and have been gambling for many years. This will be my first complaint. I regret trying this casino. I hoped that this up and coming site could be nice, but look how wrong I was...

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Dear Freddy1,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I am gambling on everything possible, sports, slots, live casino etc.

Did you pass the verification before you lost access to the account?

No, they just closed it and never asked for verification. I suspect they do this to more winning players after looking at complaints. It is very easy for them if they can just claim "fraud' on big winnings. They just sent a full list of random terms. Can a casino just close accounts based on what they believe and with zero evidence? Sounds like a good business model for a scam crypto casino.

Did you accumulate your winnings with or without an active bonus?

They have not given me any bonuses. All my funds are my own deposits and winnings.

Dear Freddy1,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Freddy1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have only been on livechats. But here is proof that they gave me VIP and the mail they sent after closing it.

Dear Freddy1,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

I am playing on everything, live casino, sports, slots etc. It is impossible to say what they claim is fraud. They literally sent the whole terms and conditions. So they just want to be vague to have all options open

Dear Freddy1,

I empathize with your situation regarding the blockage of your account, and I truly regret any inconvenience this may have caused. Please rest assured that I will reach out to the casino promptly to address this issue.

Additionally, I would like to invite a representative from RakeBit Casino to join this conversation in order to help resolve your complaint. Dear RakeBit Casino, may I kindly ask you to clarify the reasons for the player's account blockage? If possible, could you please provide any relevant evidence? You may either share your statement and evidence here or send them to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and assistance in this matter.

Kind regards,

Jana

Hello Jana,

We would like to emphasize that we do not block accounts without valid reasons. Our team strictly follows the platform’s rules and regulations.

All relevant evidence regarding the violation of these rules has been sent to your email. Please review the information provided.

Kind regards,

RakeBit Team

Dear Freddy1,

After carefully reviewing the relevant evidence from the casino, I regret to inform you that I must reject your complaint due to a violation of the casino's terms and conditions regarding the use of multiple accounts.

If you encounter any issues in the future, please do not hesitate to reach out to us. We are here to assist you.