Ramenbet Casino - Povlačenje igrača je odloženo zbog bezbednosnih provera.

Hello,

I am reaching out because I am having an issue with a withdrawal from Ramenbet. I requested $76 USDT (TRC20) on August 21st (evening). Wager x3 of the deposit has been fulfilled. Support initially told me that withdrawals are usually processed within 24 hours, or longer if additional checks are required.

As of August 22nd (evening), the funds have still not arrived. When I contacted support again, they mentioned that my account is under additional security checks, but didn’t provide any further details. My account is fully verified, and previous withdrawals were usually processed within one hour.

While I understand security checks are sometimes needed, the casino does not specify any maximum processing time, which makes this situation confusing and stressful. If I'm not mistaken, you must have it if you operate under Curacao licence.

I would really appreciate if this platform could help me in getting my withdrawal processed or provide guidance on how to resolve this issue.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

If there are any adverse developments regarding your payout, you can't solve it with casino support, please let us know, and we'll try to assist you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear interference,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas