Razed Casino - Nalog igrača je zatvoren bez objašnjenja.

Hello,

I haven't played any bets and I can't log in or withdraw money. I'm pasting the email I got. Please help.

Greetings,

​

We hope this email finds you well. We send this mail to inform you regarding your account status. Please be informed that our internal tools have detected duplicate activity in your account. As result your accounts has been closed due to breach in terms and conditions.

​

You may see further details regarding Terms and Conditions from link below.

https://www.razed.com/policy/terms/

​

Please feel free to reach out to us if you need further assistance.

​

Kind Regards,

Carla

Razed

The casino didn't want any KYC, nothing. I only got the above email.

Witam,

nie zagrałem żadnego zakładu a nie mogę się zalogować ani wypłacić pieniędzy. Wklejam email jakiego dostałem. Proszę o pomoc.

Greetings,

​

We hope this email finds you well. We send this mail to inform you regarding your account status. Please be informed that our internal tools have detected duplicate activity in your account. As result your accounts has been closed due to breach in terms and conditions.

​

You may see further details regarding Terms and Conditions from link below.

​https://www.razed.com/policy/terms/

​

Please feel free to reach out to us if you need further assistance.

​

Kind Regards,

Carla

Razed

Kasyno nie chciało żadnego KYC nic nie chciało. Dostałem tylko powyższego emaila.

Dear Sikora,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Am I correct in understanding that you deposited money into this casino but have not been able to play anything at all?

Have you used any VPN or IP-masking software while accessing the casino website?

Do you have an account in any sister casinos of Razed Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Sikora,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.