Razed Casino - Povlačenje igrača je odloženo zbog problema sa dokumentacijom.

I have deposited 6.5k total on the site over a couple of weeks i did bet on sports. After a couple of weeks and 6200$ in my account i wanted a withdrawal they told me i have to verify my account standart procedure. 

So i sent them ID, proof of adress and then they did ask for a proof of funds. They cited i could provide a bunch of different option 2 of thoses being the most common a bank statement and a payslip.  

I sent them 2 payslips aka what the explicitly requested they told me it was a secondary proof of income..... So i sent a bank statement and they said the same thing asking for more payslips saying the same thing again. Ive been sending them the exact doc they requested for 1 month now and they wont event tell me why thoses are secondary but keep repeting the same thing and asking for the same doc again always taking very long to reply and never saying why the exact requested doc i did send are secondary.  

In resume they are using their "regulation" and just asking for doc they know they will refuse so they dont look like they scam me outright. Its not my first time playing on online sports bettings sites i know how to send proper documentation i can assure you its not a problem about me sending the wrong documentation.

On top of that even tho my account is "not in accordance with regulation regarding proof of funds" they would still let me deposit just not cashout.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Raphael123,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your proof of income seems to be the only issue?
• Has the casino approved the rest of the documents you've provided?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Hello Kristina,

Thank you for your help.

Yes, they did accept other documentation (KYC and proof of address). Initially, they declined my electricity bill as proof of address, but after I raised a complaint, they accepted it.

However, they did not accept my proof of funds, even after explicitly telling me what they required and after I submitted five separate documents that they had requested.

They have completely refused to explain why or in what way these documents are considered "secondary proof of funds."

I have also found many peoples reporting the exact same issue on gambling review forums. It seems they use this tactic to request numerous documents and, after a while, confiscate funds on the basis that too many different documents were submitted, even though those documents were specifically requested by them.

On top of that, they still allow me to deposit even though my proof of funds has not been confirmed, but they will not allow me to withdraw. This behavior is highly concerning and appears very questionable to say the least.

Kind regards,

Raphael