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I would like payment for harassment.

I get emails nonstop from this website, I have asked many many many times for my account to be deleted and I’m still getting emails every single day. Even when I block them, they keep coming. The ‘manager’ of the casino won’t accept my request to delete my account. I’m at my wits end! I want payment for the harassment and refusal to close my account and the time I’m wasting with this.

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Dear de_sasterous,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika