Revolution Casino - Povlačenje igrača je odloženo.

Even after 14 days, I did not get paid 2x 12500

They communicate, but all the time:

Dear Miroslava, thank you for contacting our RevolutionCasino support team! We usually process withdrawal requests within 3 business days, starting from the day after your request or from the last processed withdrawal. Just a note: weekends and public holidays are not included in this time. Once your withdrawal has been processed, you will receive a notification in your profile. It looks like your withdrawal is almost ready and should be processed soon. Thank you very much for your patience!

Ani po 14 dnech jsem se nedočkali vyplacení 2x 12500

Komunikují, ale pořád to dokola :

Vážená Miroslava, ďakujeme, že ste kontaktovali náš tím podpory kasína RevolutionCasino!Žiadosti o výber zvyčajne spracujeme do 3 pracovných dní, počnúc dňom nasledujúcim po vašej žiadosti alebo od posledného spracovaného výberu. Len upozornenie: víkendy a štátne sviatky sa do tejto doby nezapočítavajú. Po spracovaní vášho výberu dostanete upozornenie vo svojom profile. Zdá sa, že váš výber je takmer hotový a mal by byť spracovaný už čoskoro. Ďakujeme veľmi pekne za vašu trpezlivosť!

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Dear miraka,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina