RichBet Casino - Povlačenje igrača je značajno odloženo.

Hello,

I made a withrawal 6 days ago and I still did not get my money.

they are telling me for 4 days that my withrawal is a high priority but clearly they are lying.

they are clearl in breach of their Term & Condition as it is mentionned 24hours for treatment of the withdrawals.

6 days is totally un acceptable. Could you please help me to get my money ?

thank you

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Dear Noogii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello!

Thank you for your message.

We would like to address the concerns raised regarding the withdrawal delay. The processing time was extended due to mandatory internal security and compliance checks, which are a standard and required part of ensuring safe and properly verified transactions. These procedures apply to all players and cannot be bypassed.

We can now confirm that your withdrawal has been fully approved and processed. The funds have been released to your selected payment method and will reflect according to the provider’s standard processing time.

We regret any inconvenience caused by the delay, but we do not accept implications of improper handling.

Your withdrawal has been completed in full accordance with our procedures.

-The RichBet Team

Hello,

I confirm that everything is on order and the complaint can be closed.

to avoid such situation for other player, I recommend Casino Guru to mention the huge delay in the withrawal in their review.

thank you to all parties

Dear Noogii,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru