Richville Casino - Povlačenje igrača je odloženo.

I am writing to formally complain about Richville Casino for their continued failure to pay my winnings, which have been pending since 15 October 2025.

My account with Richville Casino is fully verified, and I have successfully received withdrawals from them in the past without any issues. There were no changes to my account details, verification status, or payment method prior to this withdrawal request. However, after this particular win, the casino stopped processing my withdrawal.

I have contacted Richville Casino multiple times via live chat and email. Each time, I was informed that the issue is supposedly on my side and that I need to confirm the payment. I have clearly explained to them that my bank account is registered for Interac Auto-Deposit, meaning that Interac withdrawals are automatically deposited without any confirmation or password required. This setup works correctly, as I continue to receive Interac payments from other platforms without any problems.

If a confirmation were actually required, the payment provider would normally send an email with a password or instructions to accept the transfer. No such email has been received, which strongly suggests that the casino has not initiated the payment at all. Despite explaining this repeatedly, Richville Casino continues to provide the same response and has failed to resolve the issue.

I am requesting assistance in resolving this matter and ensuring that the outstanding withdrawal is processed without further delay.

Thank you for your time and attention. I look forward to your response.

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Dear lexanut,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Did you use the same withdrawal method in the past?
• What is the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello.

1. From my experience with them, they usually paid me after I was on live chat and asked when the withdrawal will be processed. Otherwise it would be just pending endlessly. 

My last successful withdrawal was on August 1st,2025 of $629 from my previous win. But it took me multiple cancelled withdrawals and LC sessions to get the funds. 

2. I only use Interac for withdrawal method. I was verified before as well as my account and funds received. I haven't changed the payment method since I registered so the issue cannot be with it. 

3. As of today, my withdrawal is cancelled as they don't process it. I am attaching the screens of how many attempts I had to get my money

Attaching one more screen

Thank you very much for your reply, lexanut. When was the last time you contacted the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hello. Richville Casino responded and paid all the funds right away. Than you for your help.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear lexanut,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina