RioBet Casino - Dobici igrača se konfiskuju bez razloga.

I deposited 80 Solana into this casino and ran the balance up to 263 Solana and a bit to spare. All in about $35,000 CAD. The first thing they told me after winning is that my account is under review. I thought thats a bit weird but sure I guess its standard proceedure when you win a large amount. After 4 days of waiting they send me this message: "The provider has supplied us with information and evidence regarding the illegitimacy of the winnings. Unfortunately, this is internal information and cannot be disclosed.

You may withdraw the funds currently in your account. Following the withdrawal, your access to our services will be terminated.

In accordance with Clause 9.2.5, we reserve the right to withhold winnings or bonuses obtained as a result of a violation of the Rules". So now I'm being accused of breaking the terms and conditions. I ask them if there's any proof or anything to point me in any direction of fixing this and thye simply reply with teh exact same message refusing to provide any proof of these bogus claims. I asked if i could see any evidence of the gaming provider (Pragmatic) reinforcingb these claims and they said that they do not have to and that it's private. Well I'm so glad that my $25,000 being stolen from me for a made up reason is considered private and somehow im supposed to be ok with this. They returned my initial balance and told me im not longer welcome which is funny because it's not like i would ever play here again. I want all the money i legitematly earned. Please pressure Riobet to provide literally any proof of any cheating or rigging of any games because i promised there will be no proof and i believe riobet is lying and this is simply an individual claim that they made so they could steal my money. because no gaming provider as legitamate as Pragmatic would pull something like this without a thrurough explaination. I also ask that if this issue persists for long enough that i be compensated for my troubles. I've provided screenshots as evidence for my situation and you can clearly see in the screenshot a withdraw that was not made by me listed as fraud in the amount of 193.5 Solana that dissapared from my account staright back to them. You can also see the support chats telling me that my profits were taken for not following the terms and conditions and clearly decide to provide no proof to back these claims.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RioBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• If there is any further evidence, it can be submited as screenshots here or sent to my email at tomas@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas