RoboCat Casino - Dobici igrača još nisu isplaćeni.

I requested a withdrawal via bank transfer on August 24, 2026, and to this day, it continues to appear as "Under Review".

I have contacted RoboCat customer service several times. Their agents have confirmed that the withdrawal has exceeded the usual 3 business days and that the Finance Department has been informed and is working on the payment.

However, after several attempts to contact me, RoboCat has not provided a payment date or a maximum processing time. They also haven't indicated what verification is pending or if there are any issues with my account or the withdrawal.

On August 31st, I submitted a complaint via email, and RoboCat created ticket #55671637. Their response was again that there was a delay due to a high volume of requests, but without providing a specific date or additional information. I replied requesting an explanation and a specific timeframe, but I have not received a response.

I want RoboCat to clearly explain the reason for the delay and to process and pay my pending withdrawal.

I have screenshots of the withdrawal status, the complete chat history with the agents, and the emails related to ticket #55671637.

Solicité un retiro mediante transferencia bancaria el 24 de agosto de 2026 y, a día de hoy, continúa apareciendo como "Under Review".

He contactado en varias ocasiones con el servicio de atención al cliente de RoboCat. Sus agentes me han confirmado que el retiro ha superado el plazo habitual de 3 días hábiles y que el Departamento Financiero ya está informado y trabajando en el pago.

Sin embargo, después de varios contactos, RoboCat no me proporciona una fecha de pago ni un plazo máximo de procesamiento. Tampoco me indican qué comprobación está pendiente ni si existe algún problema con mi cuenta o con el retiro.

El 31 de agosto presenté una reclamación por correo electrónico y RoboCat creó el ticket #55671637. Su respuesta fue nuevamente que existe un retraso debido a un elevado volumen de solicitudes, pero sin proporcionar una fecha concreta ni información adicional. Respondí solicitando una explicación y un plazo concreto, pero no he recibido respuesta.

Quiero que RoboCat explique claramente el motivo del retraso y que procese y pague mi retiro pendiente.

Dispongo de capturas del estado del retiro, del historial completo de los chats con los agentes y de los correos relacionados con el ticket #55671637.

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Dear Manel0sSG,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Manel0sSG,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Manel0sSG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru