RoboCat Casino - Igrač veruje da je njegova isplata odložena.

I have three outstanding payouts of €500 each since July 11, 2026.

However, I have another €10,500 that I would like to withdraw!!

Unfortunately, I always receive the standard email stating that the payment is being processed or that it is delayed!

No help is provided there, as the messages are all pre-written – there is no one to contact!

Ich habe seit dem 11.07.26 drei Auszahlungen offen - je 500€

ich habe aber noch weitere 10.500€ , die ich auszahlen möchte!!

leider bekomme ich immer die Standard Email , das an der Auszahlung gearbeitet wird oder das sie sich verzögert !

geholfen wird dort nicht, da es ja eh vorgefertigte Nachrichten sind - man hat keinen Ansprechpartner !

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear SandraSieger45,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Unfortunately, this casino has a 2.2 star rating and is known for not paying out withdrawals and then blocking accounts.

Since I want to withdraw a total of €11,500, I would like to know how I should proceed, as there is no one there to contact!

Leider ist dieses Casino ja mit 2,2 Sternen bewertet und bekannt dafür , das es die Auszahlungen nicht zahlt und dann auch Konten sperrt.

da ich insgesamt 11.500€ auszahlen möchte - möchte ich wissen , wie ich mich verhalten soll - da man dort ja niemanden als Ansprechpartner hat !

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SandraSieger45,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean