RoboCat Casino - Igrač zahteva zatvaranje naloga i traži povraćaj novca za gubitke.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with RoboCat Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did you last access your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please forwards receipts of your deposits? You can reach me via email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I waiting for your answer thanks.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Alinqwerty007, nice to meet you!

My name is Matej, and I will be assisting you with this case. I will do my best to help resolve the matter as soon as possible.

Thank you for providing the requested information. At this stage, I have everything I need from you. You do not need to send any additional information or documents unless I contact you and specifically ask for them. For now, please wait while we investigate the case.

I would now like to invite a representative of RoboCat Casino to join this conversation and participate in the investigation.

Could the casino representative please provide more details as of what seems to be the issue with the self-exclusion, and submit all relevant supporting evidence?

Any sensitive information or internal system records may be sent directly to me by email at matej.l@casino.guru.

Thank you for your patience and cooperation.

Dear all,

Kindly be informed that our team is looking into the player's report and we'll get back to you shortly with a clear update.

Thank you for your cooperation and patience.

Kind Regards,

RoboCat Casino Team

Dear RoboCat Casino, I have now received evidence from the player that the original acount closure was presented as permanent self-exclusion. Sicne the action has been treated as regular closure and later on the account has been reopened, this is considered a failure in player protection as per our Fair Gambling Codex. Therefore, I would like to ask you to e-mail me (matej.l@casino.guru) player's detailed cashier history from 15/09/2025 until now, for internal review. Thank you.