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It has now been three weeks since I requested my wihtdrawal, and despite my repeated inquiries, I keep getting copy-and-paste responses; I haven't been given any reasons for the delay.

KYC was already finished before the requested withdrawal

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Dear valofmeister,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Do I understand correctly that your account is fully verified?
• Have you made any successful withdrawals before?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

1. The winnings were earned using an active bonus, in strict accordance with the bonus terms and conditions
2. The account is fully verified
3. I have already made withdrawals from this casino
4. The withdrawal is still in the first step on the page

Thank you very much for your reply, valofmeister.

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru regarding the delay in processing your withdrawals? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

Dear valofmeister,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru