Roby Casino - Povlačenje igrača je odloženo.

I requested a withdrawal on 2May but I still not received it yet. I have balance 73k plus in my account and I want to withdraw it but the process very slow.

i hope you will help me on this matter please.

thank you

Dear Kewal,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When did the communication you submitted take place? What explanations regarding the delay have you received so far?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello dear Tomas,

Thanks for your reply. Here are the answers of tour questions.

Have you made any successful withdrawals from the casino in the past?

yes

Could you please confirm that you have passed the KYC verification?

not asked for KYC verification

Have you accumulated your winnings with the help of a bonus?

Not

When did the communication you submitted take place? What explanations regarding the delay have you received so far?

I requested a withdrawal 2May, after finishing the standard waiting timeframe I start communicating with them. They always replied It is delayed due to high volume requests for withdrawals. Sometimes they replied it is a technical issue.

Thank you very much, Kewal, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Kewal,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Roby Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Roby Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear all,

We are sorry for the delay.

Kindly note mentioned withdrawal request was successfully completed from our side.

We appreciate your patience in this matter.

Best regards,

RobyCasino team

Yes I received payments but one payment completed process on Friday via bank from Roby casino and i not received it yet. 3 payments pending and standard timeframe completed. It again delaying.

Thank you to solving the issue.

Thank you all for your cooperation.

Dear Kewal,

Please inform us whenever you receive the whole amount.

Thank you.

Respectfully,

Romi

Dear Kewal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply,

It takes 15 days to make the payment but according to policy the payment should be completed within 3 or 5 business days.

Thank you for assisting me .

Dear Kewal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru