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Ladies and Gentlemen

I want all my deposited money back. I've repeatedly observed in the live casino and roulette, including the Crazy Time wheel of fortune, how the ball either bounced off the number I had chosen and was attracted to that exact number like a magnet. Or in the Crazy Time, when zooming in on the wheel, it was obvious as if the wheel had been deliberately held at number 1... Of course, the casino would now say it was my bad luck. But that was really too bold.

Sehr geehrte Damen und Herren,

Ich möchte mein ganzes Eingezahltes Geld Zurück, habe beim Live Casino sowie Roulette auch als Crazy time Glücksrad immer wieder beobachtet wie entweder die Kugel von der von mir gesetzen Zahl abprallte und ausgerechnet dort angezogen wurde wie durch einen Magnet😡😡😡😡😡 oder beim Crazy time auch so beim ranzoomen an den Wheel war ersichtlich wie wenn man das rad mit absichtlich bei der Zahl 1 festgehalten wurde... natürlich würde jetzt das Casino sagen das es mein Pech ist. Aber das war wirklich zu dreist

Dear leopronitschew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint. 

Best regards, 

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear leopronitschew,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru