Rockstar Casino - Povlačenje igrača je odloženo.

I requested a withdrawal of €5,000 from Rockstar Casino and duly uploaded all the required documents. For several days, the status has remained unchanged at "Pending."

The live chat only responds with automated bots, and I receive no response to email inquiries. Furthermore, I'm not offered the same payment method for withdrawals as I used to deposit, but only a limited option (Visa), which I find incomprehensible.

These circumstances give me the impression that Rockstar Casino is intentionally delaying or preventing withdrawals. I request that the community and those responsible investigate this case and help me enforce my right to a withdrawal.

Ich habe eine Auszahlung von 5.000 Euro bei Rockstar Casino beantragt und alle erforderlichen Dokumente ordnungsgemäß hochgeladen. Seit mehreren Tagen steht der Status unverändert auf „Pending".

Der Live-Chat reagiert ausschließlich mit automatisierten Bots, und auf E-Mail-Anfragen erhalte ich keine Antwort. Zudem wird mir für die Auszahlung nicht die Zahlungsmethode angeboten, mit der ich eingezahlt habe, sondern nur eine eingeschränkte Variante (Visa), was für mich nicht nachvollziehbar ist.

Diese Umstände erwecken bei mir den Eindruck, dass Rockstar Casino Auszahlungen absichtlich verzögert oder verhindert. Ich bitte die Community und Verantwortlichen, diesen Fall zu prüfen und mir zu helfen, mein Recht auf Auszahlung durchzusetzen.

Dear Mesimesi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Rockstar Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When exactly did you request a withdrawal? Can you please share a screenshot of your request from your casino account?
• Have you made any successful withdrawals before?  
• Could you please confirm if the documents you provided were verified or if they are still under review? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Mesimesi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru