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This casino closed my account even though I had fully verified my identity and they are not returning my initial deposit. The reason given was that I was betting on games with odds drops, which they considered illegal.

Το συγκεκριμένο καζινο μου εκλεισε τον λογαριασμο ενω ειχα κανει πληρη ταυτοποιηση και δεν μου επιστρεφει ούτε την αρχική μου κατάθεση.Ο λόγος ήταν ότι πονταρα σε αγωνες με πτωσεις αποδοσεων και αυτο για εκείνους ήταν παράνομο.

Dear philiposr21,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Please forward me the email you received after your account was blocked at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your email.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, which is most likely related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika