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Most serious is what happened with my $725. I played using the "Day 7 – 150 Free Spins Reward", active from 01 Dec 2025 at 23:23 to 04 Dec 2025 at 23:23. I wagered 204 AUD, met the wagering requirements, kept playing, and built my balance up to $900. I then requested a withdrawal of $800. At that point, RollXO cancelled my withdrawal, blocked my account, removed $725 from my balance, then later added back only $75 and re‑enabled my account. In my experience with RollXO and other platforms, legitimate winnings are adjusted immediately after wagering is completed – not retroactively slashed only after a withdrawal request is made.

I consider the removal of $725 from my balance to be completely unjustified. I have screenshots of my account being disabled and screen recordings showing how I was abruptly logged out at the same time the funds were taken. Until RollXO provides a clear, evidence‑based explanation and returns the full $725 to my balance, I cannot recommend this casino to anyone, especially players considering depositing large amounts or chasing VIP status.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with, including the Terms and Conditions? Was it a deposit bonus or a free no-deposit offer?
• Why did the casino add $75 to your account? Have you received any explanation from customer support regarding this exact amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi,

01 Dec 2025, 22:44 - till 08 Dec 2025, 22:44

Gold Box 1 Result

7.52 AUD

Wager done189 / 188 AUD wagered

I was wagering $2, $3, $4 and wagered out very fast.

01 Dec 2025, 23:07

Withdrawal

800 AUD

card-acquirer

Rejected

After completing those requirements, i continued to wager and finished on $900. I then requested to withdraw $800, which rollxo cancelled my withdrawal, blocked my account access and then added $75 to my balance and reactivated my account again.

Never in my experience has Rollxo, or any other platform, waited until a withdrawal requested before removing a player’s legitimate winnings. Winnings are adjusted immediately once wagering is completed, and in this case Rollxo has instead removed $725 that I rightfully won during my withdrawal request. Rollxo is not not entitled withhold or confiscate these funds and Rollxo’s actions in waiting until I requested a withdrawal, then deducting $725 from my balance, disabling my account, and preventing me from logging in are unacceptable and, in my view, amount to fraud, theft, and gross negligence.

The response from the casino which is a lie:

Dear Christopher,

Thank you very much for your message. I have checked your case and I want to clarify that all actions taken were strictly in accordance with the bonus terms and conditions. One of these rules is the MaxWin limit.

MaxWin means that there is a maximum amount you can win while using a bonus. Even if your winnings are higher, only the amount allowed by the bonus rules can be credited to your real balance. The remaining amount is removed automatically once the bonus conditions are completed.

If you have any further questions, please let me know, I am always here to help.

The problem we have here is that once i decided i am done and went to withdraw, only then was my withdraw cancelled and $75 put in my balance and the difference of $725 was missing. I won this money fairly, they say the system removed the excess win amount automatically once the bonus conditions are completed, then then the $800 withdrawal is legitimate and fair. So they owe me $725 to my cash balance.

• Could you please provide a screenshot or a link to the "Day 7 – 150 Free Spins Reward" bonus, including the Terms and Conditions, showing the MaxWin rule? This will help us verify whether the bonus rules were applied correctly.
• After completing the wagering requirements, were any of your winnings capped or reduced before you requested the withdrawal, or was the $725 only removed after the withdrawal request?

Dear dermanchris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika Fritz

Casino.Guru