RollXO Casino - Igračevo povlačenje je odbijeno.

I got the silver weekly cashback from rollxo wagering amount was 70AUD beat the wager tried to withdraw 500 and unfortunately they rejected it and only put back 140. Saying my withdrawal amount is capped at 10x my bonus cashback

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

Can you see any additional Terms and Conditions related to your cashback bonus in your casino profile, apart from those published directly on the website?

Could you please forward me the communication in which the customer support informed you about the maximum winnings cap on cashback promotions?

Have you ever previously won any amounts from the cashback bonus that were limited by the x10 winnings cap?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Joshg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.