Royal Reels Casino - Povlačenje igrača je odloženo zbog višestrukih provera identiteta.

I deposited $50 and I won 1500. I tried to withdraw but have been hammered with id checks. Ive given everything they've asked for only to be asked fir secondary id and mor epics of my card. I feel really uncomfortable as they requested my banks statement because a proof of account wasn't enough and now they want more identification. Im not normally a gambler but I won the first time I played now its gone to a big shit show and im scared they are trying to steal my identity to be completely honest. It doesn't sound right that a second identification and the whole bank statement thing is weird and makes me very uneasy.

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Dear Gordyc,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced.

I understand your concerns regarding the verification process. While licensed casinos are often required to request identity documents as part of the KYC procedure, they should also be able to explain why additional documents are needed.

To better understand your case, could you please answer the following questions?

• Have you made any successful withdrawals from this casino before?

• Have you submitted all of the documents the casino has requested, or are there still outstanding requests?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.