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The problem is that when I wanted to generate my withdrawal the page asked me to deposit money approximately an amount of $ 3000 supposedly was for the payment on the rent of 10% but after depositing them they still come out with that there is a problem of remittance they ask me to change the card and still ask me for another $ 1000 I demand that they give me a solution but the customer service is garbage and they only give it turns at first they let me make a withdrawal of $ 2 and they did deposit it to my account but when I wanted to make the withdrawal for a larger amount they gave me 1000 excuses and obstacles apart from asking me for money it is unfair

El problema es que cuando quise generar mi retiro la página me pedía que depositara dinero aproximadamente una cantidad de $3000 se supone que era por el pago sobre la renta del 10% pero después de depositarles todavía me salen con que hay un problema de remesa me piden que cambie la tarjeta y aún así me piden otros $1000 exijo que me den una solución pero el servicio de atención al cliente es una basura y solo le dan vueltas al principio me dejó hacer un retiro de $2 y sí me lo depositaron a mi cuenta pero cuando quise hacer el retiro por una cantidad mayor me pusieron 1000 excusas y trabas aparte de pedirme dinero es injusto

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I have not obtained anything in fact, as I told you, the casino first asked me for a deposit of $1000, then it asked me for another of $2000 and then it asked me for another which obviously I do not intend to pay both because I do not have it and because it is an abuse of me.

No no he obtenido nada de echo como le comenté el casino me pidió primero un depósito de $1000 posteriormente me pidió otro de $2000 y posteriormente me pide otro el cual obviamente no pienso pagar tanto porque no lo tengo como porque se me hace un abuso

Dear player, I'm sorry to hear about the problem you're experiencing.

Unfortunately, based on the details you've shared, it appears that the casino you deposited in is operating as a scam. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

We strongly recommend that you stop any further communication with this website and do not send any more money. Sadly, in such cases, it’s very unlikely that the funds can be recovered, especially when payments were made using cryptocurrency.

Nevertheless, please allow me to ask you a few questions to clarify your situation:

• How much did you deposit in total?
• Can you provide any screenshots or records of your chats with the customer support agent?
• Have you submitted any identity documents to the casino for verification?
• Have you previously had any issues with this casino or others regarding withdrawals?

Dear Tiochiskuin21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru