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Hello

My problem is with the following online casino RTBE T. I won €500 through a bonus on June 16, 2026. I requested a withdrawal to my bank account. On June 18, 2026, I contacted RTBet's live support and was told that my withdrawal request was being processed by the finance department. So I canceled it and played, hoping to win a little more. In the end, I did manage to withdraw €450 to my bank account on June 19, 2026.

This morning I contacted the live chat again because, according to the terms and conditions on the casino's website, a withdrawal request can take up to 3 business days. According to my calculations, we're on day 6 today.

When I contacted live support this morning, you can see the chat history, which I'll attach shortly. I think it's a huge rip-off because 450 euros is a lot of money. I've made a deposit from my bank account to RTBet before, so that can't be the reason. I just checked again on the RTP Casino website, and the withdrawals still show as being processed. But this isn't just happening with RTBet; it's the same with many other online casinos like Amunra, Golisimo, Spinanga, Pistolo, Rabona, etc. I have several crabs, coins for the collections, lucky wheels, etc., and while I can use them, the winnings aren't being credited to my account.

hallo

mein problem ist mit folgendem online casino RTBET . ich habe durch einen bonus ein gewinn von 500 euro erzielt am 16.6 .2026 habe ich eine auszahlung beantragt auf mein bankkonto . am 18.6.2026 habe ich mit dem live support geschrieben vom rtbet u es hiess das meine auszahlungsanfrage bei der finanzabteilung bei der bearbeitung sei also stornierte ich dies u spielte um mit der hoffnung noch etwaas mehr zu gewinnen . am ende waren es dann doch noch 450 euro die ich am 19.6.2026 zur abhebung auf mein bank konto beantragt habe.

heute morgen schrieb ich wieder den live chat an denn laut AGB auf der seite des casinos dauert eine abhebungsanfrage bis zu 3 werktagen . laut rechnerich sind wir bei tag 6 heute .

als ich mit dem live support heute morgen schrieb kann man am chatverlauf lesen den ich gleich mit trein füge . ich finde es eine mega sauertei denn 450 euro ist schon eine menge geld in der vergangenheit habe ich bei rtbet schonmal eine einzahlung von meinem bankkonto gertätigt also daran kann es ja nicht liegen . habe eben nochmal nach geschaut auft rtp casino bei den abhebungen steht immer noch in bearbeitung. aber das is nicht nur bei rtbet so auch in vielen anderen online casinos wie z.b amunra, golisimo, spinanga, pistolo, rabona etc habe ich einige craben, münzen für die sammlungen, glückräder etc u kann diese zwar benutzen aber mir wird der gewinn daraus nicht gutgesechrieben .

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Dear chilaya,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear chilaya,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello

Unfortunately not, I haven't received my money to this day; it's still being processed.

LG

Hallo

Leider nein habe bis heute nicht mein Geld erhalten is immer noch in Bearbeitung

LG

Dear chilaya, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla

I just sent you an email with the answers to your questions.

lg

hallo Karla

ich habe ihnen eben eine email gesendet mit den aNTWORTEN ihrer fragen

lg

Hello everyone

I wanted to let you know that the 400 euros from RTP Bet just arrived in my bank account. Thank you anyway for your help.

hallo zusammen

ich wollt3e euch mittteilen das eben auf meinem bank konto die 400 euro von rtp bet kamen . ich danke trotzdem für die hilfe .

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear chilaya,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla