Ruby Slots Casino - Povlačenje igrača je odloženo.

FORMAL NOTICE – COMPLAINT HAS NOW BEEN FILED

This is to notify Ruby Slots and Primrose Media Limited that I have now formally filed a complaint with the AskGamblers Casino Complaint Service regarding my unpaid $200 withdrawal originally requested July 29, 2026.

AskGamblers has confirmed receipt of my complaint and is reviewing the matter.

I gave Ruby Slots repeated opportunities to resolve this directly. Instead, I have submitted my debit-card documentation approximately eight times, provided multiple bank statements, a Social Security/government letter that your representative specifically told me could be used as proof of address, my tax return, health-insurance documentation, and multiple banking/payment methods—including Bitcoin, GO2bank, Huntington, GTE Financial, and Regions Bank.

I was also expressly told in writing by Ruby Slots on August 11 that "the documents are complete on file now."

Yet my $200 withdrawal remains unresolved.

This is no longer a warning that I may file complaints. The first formal complaint HAS NOW BEEN FILED.

I am preserving the complete record and will continue escalating through the additional applicable dispute and complaint channels if Ruby Slots does not resolve this matter.

I am requesting one thing: process and pay my $200 withdrawal.

Please escalate this immediately to senior Risk Management/Payments management.

Alina ****

Transaction #113934477

$200.00

Original withdrawal: July 29, 2026

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ruby Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

No evidence was attached, contrary to what you said in your last post. If the issue persists, kindly try sending the evidence you refer to again to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear Luculu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Luculu,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Ruby Slots Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.