Scibet Casino - Dobici igrača se konfiskuju bez objašnjenja.

I created an account on the site. I took a 25e free bet as an opening offer, but I still wagered it and nothing was bonus money anymore.

Without any acceptable explanation and without my permission 175e was stolen from my betting winnings. This cannot be legal; I cannot find any clause explaining why this was done. There´s no reason, and customer service refuse to give reasons. I already tried to be touch in chat and email without reply.

They just claimed via email that I had violated some term. And i don´t know what? Decision is final they say. Wich is ridiculous cause they didn't ever tell what went wrong!!!! Arbitrary.

What makes this outrageous and reprehensible is that when verifying my account, customer service asked for the necessary documents for account verification one by one. That was also very frustrating.

In the end, when the account was verified, and i tried to make 200e withdrawal then 175e was stolen from my account. They left me 25e and i wasn´t able to withdraw cause the minimum amount is 100e

This is FRAUD/THEFT

I already reported this case to MGA and also report to police. This site has to bw SCAM! And now have my personal information and picture of my passport.

Dear AleksiOlaviP,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Scibet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• How long have you been a player at this casino, please?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AleksiOlaviP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru