Scibet Casino - Povlačenje igrača je odloženo.

After winning 4980 euros from Mentalist, it wouldn't let me withdraw my own money. When I got the kyc issues sorted out, I tried to withdraw again until the money was taken out of the account and 100 euros appeared in the account.

even though I had already wagered the bonus and played with real money as the casino showed that I was using my own money

Voitettuani mentalista 4980 euroa.Ei antanut kotiuttaa omaa rahaani kun sain kyc asiat hoidettua koitin kotiuttaa uudestaa kunnes rahat vietiin tililtä ja tilille ilmestyi 100euroa

vaikka olin jo kierrättänyt bonuksen ja pelannut oikealla rahalla niin kuin casino näytti että käytän omaa rahaa

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot of it or a link to it. Also, kindly send me a screenshot of your bonus history in your casino profile.
• Have you made any deposits into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kazper123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru