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Small withdrawals were successful, but as soon as I was about to win 200,000, the withdrawal was blocked and the funds were written off, supposedly during the provider's verification, so I never saw this winning.

Маленькие выводы были успешны, как только стоило выиграть 200тысяч, вывод средств заблокировали а средства списали типо на время проверки провайдером, так я этого выигрыша и не увидел

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Dear milyided_75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

04/18/2026 requested a withdrawal

there is correspondence

They referred to the provider's check

Verification on the site was completed a year ago

What does it mean with an active bonus, several bonus games and combinations fell out

18.04.2026 запросил вывод

имеется переписка

Сослались на проверку провайдером

верификация на сайте пройдена еще год назад

Что значит с активным бонусом, выпадали несколько бонусных игр а также и комбинации

Thank you for your reply and for providing the previous details, milyided_75.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you again for your cooperation.

1. The last time I made a withdrawal was on May 14, 2026, in the amount of 6,000 rubles, and it took no more than an hour.
2. I chose the same one, withdrawal to the card
3. The status is "error", the support operator reports that "under verification by the provider"

1. Крайний раз был вывод 14.05.26 в размере 6000рублей по времени заняло не больше часа
2. вывод Выбрал тот же самый, вывод на карту
3. статус «ошибка», оператор поддержки сообщает что «на проверке провайдера»

And in general, it's a terrible casino. As soon as bonuses appear or a slot machine starts playing, it kicks you out of the system and reboots, after which everything resets accordingly. I tried it on different devices, the situation didn't change.

И вообще ужасное казино, как только выпадают бонусы или автомат играть, выкидывает из системы и в перезагрузку уходит, после все соответственно скидывается, пробовал с различных устройств ситуация не менялась

April 14, 60 minutes

the withdrawal method is the same

error

14 апреля, 60 минут

способ вывода тот же самый

ошибка

Thank you for your reply and for providing the previous details, milyided_75.

• Have you received any official communication from the casino regarding the withdrawal block/about the provider's check? If so, what did it say?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear milyided_75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru