Seven Casino - Igrački nalog je zatvoren bez jasnog razloga.

hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

As part of this process, we have issued a full refund of your deposits totaling €46. These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.

Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.

Thank you for your understanding. We wish you all the best moving forward.

Kind regards,

Jason dom.skriver så här jag har frågat vad för regel har jag brutit emot dom.svarar inte på det jag har inte brutit mot nån regel först efter två veckor sen jag skulle gjort uttag kommer dom med en sånt här svar och svarar inte på vad med skulle vilja ha er hjälp med detta

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you had €200 (dispute value) in your casino account before you lost access to it?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

It's just a casino yes and 200 euros yes I had wagered the bonus with yes and after two weeks as I said they come with something like this but don't tell me what I haven't broken any rules!!!

Det vara bara casino ja och 200 euro ja hade omsatt bonusen med ja och efter två veckor som jag sa kommer dom med sånt här men säger ej vad jag har inte brutit nån regel!!!

It's just a casino yes and 200 euros yes I had wagered the bonus with yes and after two weeks as I said they come with something like this but don't tell me what I haven't broken any rules!!!

Det vara bara casino ja och 200 euro ja hade omsatt bonusen med ja och efter två veckor som jag sa kommer dom med sånt här men säger ej vad jag har inte brutit nån regel!!!

It was just slots, yeah

Det var bara slots ja

Thank you very much for your reply, Dilori777. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

I was going to make a withdrawal of 200 euros, yes everything was traded and ready, after two weeks of withdrawal they say I violated some gambling law, which I did not do and have not received an answer either, no no

Jag skulle göra uttag på 200 euro ja allt omsatt och klart efter två veckor av uttag kommer dom med att jag skulle brutit mot nån spel lag vilket jag ej gjort och ej fått svar på heller om nej nej

Hello Robert,

I hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

As part of this process, we have issued a full refund of your deposits totaling €46. These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.

Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.

Thank you for your understanding. We wish you all the best moving forward.

Kind regards,

Jason 

Detta är det enda svar jag fått av dom och inget mera eller nåt

Dear Dilori777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello Dilori777,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will attempt to contact the casino team to see if I can assist you. However, I must inform you that Seven Casino has not been particularly cooperative in resolving player complaints with us in the past, and they currently have several unresolved complaints, which unfortunately diminishes the likelihood of a favourable outcome for your complaint. Nevertheless, I will reach out to them and endeavour to find a way to help resolve the matter if possible.

We want to invite Seven Casino to join the conversation.

Dear Seven Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

I understand Michal but how can they keep going like this without and performing isn't it illegal and criminal if you don't perform and support then they can keep going do what they want without and answering a bit strange isn't it?? How do you move on Michel if they don't respond to your answer this is ridiculous if they don't even answer

Jag förstår Michal men hur kan dom få hålla på så här utan i och framföra är inte det olagligt och brottsligt om man inte framför och styrka med då kan dom ju hålla på ju göra som dom vill utan och svara ju lite märkligt ju eller hur?? Hur går man vidare Michel om dom ej svara på ditt svar detta är ju löjligt om dom ej svara ens ju

Dear Dilori777,

Thank you for your messages. As an independent dispute mediator, we aim to provide a structured environment where players can raise complaints and operators are given the opportunity to respond.

While we hold a respected authority status in the industry, we unfortunately do not have the legal power to compel the casino to engage in the complaint resolution process on our forums, as we are not a licensing authority.

We provide the level of cooperation, or perhaps more accurately, non-cooperation, particularly regarding Seven Casino in their safety index rating and their complaint history.

It is important to note that players are encouraged to review a casino’s reputation, including its ratings, reviews, and complaint history, prior to registration.

In terms of possible next steps, you may consider submitting a complaint to the casino’s licensing authority, although it is debatable if this would help, since the Seven Casino licensing authority is quite passive in handling player complaints. Nevertheless, this option is available. Additionally, you could explore options within your jurisdiction, such as contacting the relevant authorities or seeking legal advice. Any potential action, including restrictions on the casino’s operations, would ultimately depend on their decision.

While I would prefer to share some positive news, I regret that we are unable to offer a more favorable resolution in this case. I also want to be transparent about the situation and the limitations of our role. Unfortunately, this reflects the current circumstances.

Although the casino still has time to respond and address your case, the chances of this are regrettably very slim.

I will certainly share any updates with you once I have one.

Yes unfortunately then they can keep going and do as they want why doesn't anyone do anything about it then they are free to go ahead and keep going like this

Ja tyvärr då kan dom hålla på och göra som dom vill varför gör ingen nåt åt det då är det fritt fram för dom och kunna hålla på så här

Dear Dilori777,

I understand your frustration, and I appreciate you sharing your concerns.

Unfortunately, the situation is largely influenced by the regulatory framework under which the casino operates. As long as a casino holds a valid license, oversight and enforcement fall primarily within the responsibility of its licensing authority. If that authority takes a limited or passive approach, it can give the impression that the casino is able to continue operating without significant consequences.

While we cannot directly enforce actions against the casino, we do reflect such behavior in their safety index rating and make this information publicly available to help inform other players. This is one of the ways we aim to contribute to greater transparency and accountability within the industry.

If you feel strongly about the matter, submitting a complaint to the licensing authority or seeking advice from relevant institutions in your jurisdiction may still be worthwhile, even if the outcome is uncertain.

I understand this may not be fully satisfying, but please know that your case and feedback are not ignored and do contribute to the overall assessment of the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dilori777,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I would normally recommend contacting the Anjouan Gaming Authority and submitting a complaint to them. However, their complaint-handling process has recently changed, as outlined on their website in the Third-Party Complaint Policy | Anjouan Gaming

According to their policy, the Authority does not mediate, arbitrate, adjudicate, or otherwise intervene in individual player-operator disputes. However, if a complaint is not resolved by the casino team within 30 days, it may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Participation in ADR is mandatory for all licensed operators, and the operator is required to cover the associated costs.

As Seven Casino has not engaged or responded within our own dispute resolution process as an ADR mediator, this may constitute a potential breach of licensing conditions. For this reason, it may be appropriate to inform the licensing authority of the situation. You can contact them here: Contact | Anjouan Gaming

They may be able to review the matter further and take any necessary action which could help to potentially resolve your issue. Regrettably, this is where any potential assistance from our end concerning your case concludes.

While we are unable to assist further with this specific case, please do not hesitate to contact us regarding any other casino-related issues in the future, and we will try our best to help where possible.

Kind regards,

Michal

Casino Guru