SG Casino - Povlačenja igrača su odložena.

I have had open withdrawal requests since March 1st, 2026. The casino (support) confirms that everything is in order, but the withdrawals are not being processed.

Ich habe seit 01.03.2026 Auszahlungsanträge offen. Das Casino (Support) bestätigt mir zwar, dass alles in Ordnung ist, jedoch werden die Auszahlungen nicht bearbeitet.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Wbu0732,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Dear Wbu0732,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you so much! I haven't received any money yet. I'll wait until Tuesday.

Vielen Dank! Bis jetzt habe ich noch kein Geld erhalten. Ich warte noch bis Dienstag.

Thank you for your reply and for providing the previous details, Wbu0732. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you very much in advance for your reply.

Hello! I've now received a payout of €1500. However, the pending payouts are already being delayed again. It's simply not working. Taking 14 days for each payout is unacceptable. I trusted Casino Guru's index and have been bitterly disappointed. This casino doesn't deserve a 2.0 rating. Perhaps you could contact the casino to expedite this payout process. There are clearly many users complaining here. Thank you for your work!

Guten Tag! ich habe nun 1500 Auszahlung erhalten. Jedoch verzögern sich die anstehenden Auszahlungen schon wieder. Es funktioniert einfach nicht. Für jede Auszahlung 14 Tage benötigen kann es nicht sein. Ich habe auf den Index von Casino Guru vertraut und bin bitter enttäuscht worden. Das Casino hat keine 2,0 verdient. Vielleicht können Sie mit dem Casino Kontakt aufnehmen, dass dieser Prozess der Auszahlung schneller wird. Es sind ja sehr viele User die sich hier beschweren. Danke für die Arbeit!

Here are your questions and my answer:

Could you please specify the exact date on which you requested the payout?

I have requested three payouts on March 17, 2026, March 18, 2026, and March 19, 2026. Each payment is for EUR 500.00.

Have you ever successfully made a withdrawal?

I already received EUR 1500.00 last week.

Could you please confirm that you have passed the KYC verification?

I haven't had to verify my identity (KYC) yet. According to the casino's status, it's not required. Furthermore, I received confirmation from support that it's not necessary. I also can't send any documents, as they will be deleted.

It's still a mystery to me how this casino can have such a high rating. Almost every user complains about the same problem with payouts. Thank you in advance for your support.

Anbei Ihre Fragen und meine Antwort dazu:

Könnten Sie bitte das genaue Datum angeben, an dem Sie die Auszahlung beantragt haben?

Ich habe die drei Auszahlungen 17.03.2026, 18.03.2026 und 19.03.2026 beantragt. Jeweils EUR 500,00.

Haben Sie schon einmal erfolgreich Auszahlungen vorgenommen?

Ich habe letzte Woche bereits einmal EUR 1500,00 erhalten

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben?

Ich habe mich bisher noch nicht verifizieren (KYC) müssen. Es ist laut Status im Casino noch nicht nötig. Weiteres habe ich vom Support erhalten, dass es nicht notwendig ist. Ich kann auch keine Unterlagen senden, da diese gelöscht werden.

Für mich ist es immer noch ein Rätsel, wie dieses Casino eine so hohe Bewertung haben kann. Fast jeder Nutzer klagt über das gleiche Problem mit den Auszahlungen. Ich bedanke mich jetzt schon für die Unterstützung.

Dear Wbu0732,

Thank you for your reply and for providing the previous details. I’m glad to hear that you have received some of your payments.

Regarding the rating of the Casino, please note that it is calculated based on multiple factors reflecting the casino’s overall performance, and we update it regularly to ensure the most accurate and up-to-date results.

To better assist you, could you please clarify the following:

• Which payment method did you choose to withdraw your winnings? Was it the same one you used in the past?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you also provide any additional communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post them directly in this thread.

Thank you again for your cooperation.

Good day!

I used the same method, and I received my money on March 13, 2026.

My current withdrawal requests have been in "processing" status since March 13, 2026, and nothing has changed.

Unfortunately, I no longer have the chat. It's not possible to have it sent to you. But I do have the emails.

Guten Tag!

Ich habe die gleiche Methode verwendet, bei welcher ist bereits am 13.03.2026 mein Geld überwiesen bekommen habe.

Meine aktuellen Auszahlungsanfragen sind seit dem 13.03.2026 im Status "in Bearbeitung" und es ändert sich überhaupt nichts.

Leider habe ich die Chat nicht mehr. diese kann man sich nicht zusenden lassen. aber ich habe die mails.

Here's further proof that the last payouts worked:

Hier noch der Beweis, dass die letzten Auszahlungen funktioniert haben:

Can you help me with this problem? I haven't received an update in a long time.

Können Sie mir bei diesem Problem helfen? Ich habe schon lange kein Update mehr bekommen.

Dear Wbu0732

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Wbu0732,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from SG Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear SG Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Good morning Samuel!

I received two transfers from the casino this week totaling €1,000.00. However, this amount was only transferred after 18 days of processing. Unfortunately, every transfer takes approximately 16-18 days, even though everything has been checked three or four times. It's simply being delayed.

I cannot and am not yet allowed to verify my identity further. There is no way I can send the documents in advance. I will keep you updated. I currently have another €1,500.00 (3 x €500) being processed. I'm anxiously awaiting this, as the first payment is already overdue and delayed again.

Thank you very much for your efforts.

Best regards

wolfgang

Guten Morgen Samuel!

Ich habe diese Woche einen zwei Überweisungen vom Casino über gesamt EUR 1.000,00 bekommen. Jedoch wurde dieser Betrag nach 18 Tagen Bearbeitung überwiesen. Leider dauert jede Überweisung ca. 16-18 Tage obwohl alles schon drei oder vier mal kontrolliert worden ist. Es wird einfach nur verzögert.

Weiteres kann und darf ich mich noch nicht verifizieren. Es besteht keine Möglichkeit, dass ich die Dokumente jetzt schon vorab senden kann. Ich werde dich auf dem Laufenden halten. Ich habe jetzt nochmals EUR 1.500,00 (3 x EUR 500) in Bearbeitung. Ich bin gespannt, da die erste Auszahlung schon wieder überfällig ist und verzögert wird.

Vielen Dank für deine Bemühungen.

Beste Grüße

Wolfgang

Today I can give you an update. I just received another payment of €2,000.00. There is now a total of €3,850.00 available for withdrawal in my account. I'll see if things go more smoothly now that I've contacted them. At least it's a first success. Thank you!

Heute kann ich euch ein Update berichten. Ich habe gerade vorhin einen Betrag von neuerlich EUR 2.000,00 Euro ausbezahlt bekommen. Jetzt sind gesamt noch EUR 3.850,00 zur Auszahlung auf meinem Konto. Ich schaue, ob es nach der Kontaktaufnahme nun besser läuft. Ein erster Erfolg ist ja schon einmal da. Vielen Dank!

Dear Wbu0732,

We are pleased to confirm that your pending withdrawals have been successfully completed today.

Thank you for your cooperation and patience.

Kind Regards,

SG Casino Team

I'd like to leave the case open until I've received all my money from the casino. I'll then provide an update. Otherwise, I'll have to open a new case and start all over again.

I will provide regular updates.

Thank you

Wolfgang Burtscher

Ich würde gerne den Fall noch offen lassen, bis ich mein gesamtes Geld vom Casino erhalten habe. Ich würde mich dann wieder mit einem Update dazu melden. Sonst muss ich einen neuen Fall eröffnen und dann wieder von vorne beginnen.

Ich werde laufend berichten. �

Vielen Dank

Wolfgang Burtscher�

Hello everyone,

Thank you for the updates.

Dear SG Casino, thank you for the confirmation and for completing the recent withdrawals.

Dear Wbu0732, I understand your position and I’ll keep the complaint open until the remaining balance is fully paid. Please keep me posted as soon as the next payments arrive so I can continue following the progress.

Dear Wbu0732,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

We are pleased to confirm that the player's balance is fully paid.

Thank you for your cooperation.

Kind Regtards,

SG Casino Team

Hello everyone,

thank you, SG Casino, for the update and confirmation.

Dear Wbu0732,

could you please confirm that all funds have been successfully received on your side?

Thank you.

Based on the developments, it seems that the issue may already be resolved. However, since the complaint was submitted by the player, we believe it’s only right to mark it as resolved only after we receive their confirmation.

Without that confirmation, we’re closing the case as rejected for now.

If the player returns with an update or still needs assistance, they can reopen the complaint at any time - and we’ll be ready to help.

Samuel

Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Wbu0732,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel