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I requested two withdrawals. The first was on June 19, 2026, and the second on June 20, 2026. According to the site's terms and conditions, the withdrawals should have been processed within three business days. Two weeks have now passed, and I haven't received either withdrawal. I've contacted support via live chat several times, but I keep getting the same responses: I should be patient and there's a delay.

Ich habe x2 Auszahlungen Beantragt. Die erste am 19.06.2026 und die zweite am 20.06.2026. Laut den AGBs der Seite sollte die Auszahlung innerhalb 3 Werktage passieren. Nun sind mittlerweile 2 Wochen vergangen und ich habe bisher keine der beiden Auszahlungen erhalten. Ich habe mehrmals mit dem Support im Live Chat geschrieben aber es kommen immer nur die selben Antworten zurück. Ich sollte mich Gedulden und es gäbe eine Verzögerung.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for KYC?
• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link to it.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DerZockerBoy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika