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Thank you for your reply, jrdrogers1. I marked all posts as private as per your wish.

Could you please clarify your last message? Please understand that we do not close complaints just to reopen them a few days later.

Dear jrdrogers1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.