Shuffle Casino - Povlačenje igrača je odloženo.

Hi Casino-Guru.

I’ve been tied up in the same story at Shuffle that others seem to encounter aswell.

I’ve withdrawn and deposited multiple times and fully KYC’d all their steps.

However, my last withdrawal has been stuck "in review" for the last 17 days, and all Shuffle.com can offer is generic responses in their live support, that keeps telling me to wait an indefinte time. No clarity and no estimations.

If neccesary, I can provide proofs of everything required.

Thank you.

Dear Pepegs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Christina.

It was the same day, May 19th, and it was immediate.

It is the same as previously used.

Everything is without bonus.

Hej Kristina.

Det var samme dag, d. 19 maj og den var øjeblikkelig.

Det er den samme som tidligere brugt.

Alt er uden bonus.

Thank you very much for your reply, Pepegs. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Mail sent 🙂

Thank you very much, Pepegs, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Pepegs,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Shuffle Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Shuffle Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hej Romi.

The problem has solved itself. I got the withdrawal after 22 days, however still with no explanation about why they were withheld.

Thanks for your help tho!

Thank you, Pepegs, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru