Shuffle Casino - Povlačenje igrača je odloženo.

Ive been requesting my withdrawal for 120 LTC since August 9th and they keep denying my KYC as well as they stopped replying to my emails completely.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Do I understand correctly that your withdrawal has been pending since August 2025?
2. Have you reached out to the casino's customer support via email to inquire about the reason for withholding your funds?
3. Have you engaged in any gameplay or made deposits at this casino since your withdrawal has been pending?
4. Have you successfully completed the KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

yes, i have reached out to the multiple times on multiple occasions and they have completely stopped replying to me. I had not played any games since the ban and i have been waiting for my withdrawal since.

Dear Player,

Thank you for your response. Is you account currently accessible? If not, could you please clarify when did you lose access to your account?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

yes, my account is currently accessible however everything is disabled and it says its in withdrawal only mode. This screenshot is my emails with them trying to reach out however I never get a response.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

thank you

Hello susanwaldro,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite Shuffle Casino to join the conversation.

Dear Shuffle Casino,

I would like to kindly request clarification regarding the delay in processing the player’s withdrawal. Could you please clarify the reasons for this extended processing time, particularly if the player has most likely already passed KYC verification, and advise when the withdrawal is expected to be completed?

If there are any relevant details or circumstances regarding this matter that cannot be shared publicly, I would appreciate it if you could provide them directly to me at michal.k@casino.guru for independent review.

Thank you in advance.

What happens if shuffle casino doesn’t reply within the timeframe?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

will I ever get my money?

Dear susanwaldro,

I acknowledge your question; however, I am unable to provide a specific response. Under our complaint resolution process, the outcome can vary depending on the casino’s level of involvement. You can find more information about the potential scenarios here.

I do hope the casino will response to us shortly.

Okay thank you guys so much

Dear susanwaldro,

I am also in contact with the casino team outside of this thread.

Could you please confirm whether you have completed a liveness check and, if so, what the outcome was?

Additionally, could you kindly forward me all documentation you submitted to the casino as part of the KYC and AML verification process at michal.k@casino.guru for an independent review?

Additionally, can you please confirm you crypto wallet that you used for deposits and withdrawals in Shuffle Casino?

Dear susanwaldro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have up to level 4 documentation and emailed them my kyc however they keep denying that my kyc is real.

Dear susanwaldro,

Please forward me all documentation you submitted to the casino as part of the KYC and AML verification process at michal.k@casino.guru for an independent review.

Additionally, can you please confirm you crypto wallet that you used for deposits and withdrawals in Shuffle Casino?

Dear susanwaldro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I just emailed you the proof of address and I dont know the Crypto address that was used to deposit because it was a tip of my friend on shuffle casino

Thank you for providing all the information and evidence regarding this matter, Shuffle Casino Team.

Dear susanwaldro,

Thank you for all the information and evidence you provide me for a our independent review.

Unfortunately, after gathering and reviewing all the necessary information and evidence, we are rejecting this complaint as Unjustified due to breaching the casino's terms and conditions - multiple accounts.

Multiple accounts have been created and used within a relatively short time that were linked by claiming the same bonuses, the same or very similar gameplay, and financial transactions.

These are the exact factors that indicate usage or utilization of multiple accounts to take advantage of the casino bonus offer or promotions, which constitutes a violation of the rules.

As an independent entity, we have reviewed all the gathered information and evidence thoroughly, and the casino has acted according to its terms and conditions, as you have been informed by the casino team earlier.

You agreed to the casino rules when you registered your account, and it is your responsibility, just like any other player, to follow them.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try to help.

Kind regards,

Michal

Casino Guru