Shuffle Casino - Povlačenje igrača je odloženo i označeno kao da je u toku pregleda.

I initially deposited around $100 into Shuffle and ended up losing it. After that, I deposited another $500. I lost a little more and then attempted to withdraw my remaining balance, but my withdrawal has been marked as "under review." It has now been almost a month with no update.

I have tried to open a live support ticket, but it redirects me to email support. I have sent multiple emails and have not received any response. I have also reached out to some of your partnered streamers, but they told me they are unable to help with this issue.

I would appreciate any assistance in resolving this situation or getting an update on my withdrawal request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ZeeboH,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Have you made any successful withdrawals from your account previously? No i have not

Can you confirm that your KYC verification was completed? Yes, kyc has been completed to the max level it is able to be completed.

Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one. There was no bonus active.